Managed multiple complex, system-wide infrastructure projects, including the pioneering roll-out of Epic in the AWS Cloud, completed in under 6 months and achieving over 30% savings in projected annual operating costs. Regular responsibilities included daily technical resource allocation and tracking for the Cloud Team, managing the ServiceNow platform, and overseeing managed contracts for the Service Desk and Identity Access Management.

Serve as Adjunct Faculty for Rush University for the Master of Science in Health Systems Management Program which focuses on medical, operational, and financial requirements for healthcare administration. Co-instructed the Health Policy course covering topics such as American health policy history, Medicare, Medicaid, health insurance exchanges and healthcare labor/workforce policy issues. Previously co-instructed a course on Health Informatics.

Chosen to establish a system-wide project management office, collaborating with key leaders to develop policies, procedures, and templates. Advised various corporate departments on IT project management while leading several complex system-level projects.

Administered IT infrastructure resources from intake to delivery, providing regular reporting to leadership on project assignments and ensuring task completion. Successfully introduced multiple program-level procedural improvements, including a robust Trello implementation for increased visibility.

Led multiple large, complex technical projects, including the installation of a comprehensive ServiceNow platform, the modernization of Rush’s data center operations, and support for IT PMO operations. Additionally, managed special projects for the CIO and mentored new project managers.

Consulted with all ambulatory practices on patient access and capacity optimization, conducting in-depth analytics on clinic financials, patient and appointment volumes, and other key operational metrics. Developed multiple system-wide policies and workgroups across corporate and clinical areas.

Led the Department of Surgery as Interim Administrator, managing all financial and administrative functions for multiple clinics, research efforts, and educational areas while also serving as an administrator in the Capacity Management department. Performed cFTE analysis, RVU/incentive review, and prepared the fiscal year operational budget for the entire department.

Oversaw an Information Technology budget of over $100M in combined operational and capital funds, reporting directly to the CIO. Regularly performed detailed analysis on departmental financial operations and large system-wide project budgets, including total cost of ownership calculations and cost modeling. Additionally, reviewed contracts and performed vendor management.

Earned a competitive fellowship to work directly with health system executive leadership. The fellowship focused on supporting executive activities, receiving mentorship from leadership at multiple levels, and undertaking fellow-driven projects. Key projects included creating a complex database query and data visualization that earned Rush a prestigious diversity award, analyzing multiple policy, financial, and strategic initiatives, and supporting operations for Ebola response and Master Facilities Planning.

Completed an internship with the Senior Director of mHealth Operations, focusing on policy and strategic planning. Key projects included writing briefs on state and federal policies for publication on the mHIMSS website, identifying website content and conference programming, and creating informational materials for HIMSS executive leadership.

Led multiple projects and teams at various client sites, providing expertise in Epic electronic medical records for academic medical centers. Managed teams of 4 to 8 analysts through successful installations and go-lives. Led an optimization project in perioperative departments that increased financial productivity, netting over $1M in revenue within the first 3 months.

Managed installations of OpTime Perioperative Charting from inception to go-live at multiple sites overseeing workflow design, system build, technical and functional testing, training, go-live and post live tasks.