* Managed the immediate release of FitClub’s Virtual Membership platform and portal to all FitClub members (web and mobile app) when FitClub was required to close its doors due to the Covid-19 crisis* Created a video library of FAQ’s and How-to’s for members and employees pertaining to the Virtual Membership portal* Communicate via various mediums such as e-mail, on-line community groups and by video chat to all questions and comments regarding the Virtual Membership Platform… Show more * Managed the immediate release of FitClub’s Virtual Membership platform and portal to all FitClub members (web and mobile app) when FitClub was required to close its doors due to the Covid-19 crisis* Created a video library of FAQ’s and How-to’s for members and employees pertaining to the Virtual Membership portal* Communicate via various mediums such as e-mail, on-line community groups and by video chat to all questions and comments regarding the Virtual Membership Platform, from activation, to application functionality to how-to questions for both employees and members* Integral member of the Management team for discussions and decisions pertaining to Marketing & Campaigns, future Membership Programs, personnel and Club Management* Designed the high-level architecture, Created the content for and Implemented an internal training platform (Trainual) for the on-boarding and continual training and education of all FitClub employees* Communicated and Presented training content to employees in individual and group training sessions both in-person and on-line Show less

OTA Level II FieldworkPediatrics – Chatham Elementary School, Chatham, IL Fall 2018• Developed and implemented school-based interventions for children with a variety of diagnosis including, but not limited, to Autism, Down’s Syndrome, ADHD/ADD, spina bifida, MS and various developmental difficulties.Hospital (In-patient) – St. John’s Hospital, Springfield, IL Fall 2018• Developed and implemented interventions focused on safety, independence and activities of daily… Show more OTA Level II FieldworkPediatrics – Chatham Elementary School, Chatham, IL Fall 2018• Developed and implemented school-based interventions for children with a variety of diagnosis including, but not limited, to Autism, Down’s Syndrome, ADHD/ADD, spina bifida, MS and various developmental difficulties.Hospital (In-patient) – St. John’s Hospital, Springfield, IL Fall 2018• Developed and implemented interventions focused on safety, independence and activities of daily living for patients of all ages with various neurological, cardiovascular, oncological, orthotic and psychological diagnosis.Service-Learning Project – Handwriting Program Creation – Music Therapy Connections, Springfield, IL Summer 2018• Created, Implemented and Ran a custom handwriting program for school aged childrenShort-term Rehabilitation – The Bridge Care Suites, Springfield, IL Spring 2018• Developed and implemented individualized interventions for a variety of patients focused mainly on post-orthotic surgery and illness for their return to prior levels of function and independenceGroup Therapy – McFarland Mental Health Hospital, Springfield, IL Fall 2017• Integral part of a team that created, implemented and ran custom group therapy sessions for a small group of patients with a variety of mental health conditionsNursery Volunteer – Mini O’Beirne Crisis Nursery, Springfield, IL Fall 2017• Assisted with child care responsibilities for children aged 6 months through 6 years. Show less

Decision maker and Configuration lead for multiple large projects including a company-wide system transformation project (policy admin, billing & claims) as well as the implementation of a new document generation system.Responsibilities include:- Integral part of core cross functional team responsible for day-to-day decision making as part of both the system transformation and document generation projects.- Interacting with stakeholders at all levels on a daily basis and serving… Show more Decision maker and Configuration lead for multiple large projects including a company-wide system transformation project (policy admin, billing & claims) as well as the implementation of a new document generation system.Responsibilities include:- Integral part of core cross functional team responsible for day-to-day decision making as part of both the system transformation and document generation projects.- Interacting with stakeholders at all levels on a daily basis and serving as a liaison between business and technology partners. - Ability to creatively solve complex problems, design workable solutions and provide constructive and objective analysis and feedback of existing processes and workflows.- Communicating in a clear, concise manner across teams via multiple channels (e-mail, IM, phone…) Show less

A large, traditional, agent-based insurance company.Senior Information Engineer/Business Rules ManagementServe as technical design lead and subject matter expert in the category of auto derivations, product rules, and forms business rules to support new auto product policy administration system. As rules architect, ensure business rules are aligned with business needs and appropriate technology solutions with a focus on rule re-use to minimize redundancies as well as focus on… Show more A large, traditional, agent-based insurance company.Senior Information Engineer/Business Rules ManagementServe as technical design lead and subject matter expert in the category of auto derivations, product rules, and forms business rules to support new auto product policy administration system. As rules architect, ensure business rules are aligned with business needs and appropriate technology solutions with a focus on rule re-use to minimize redundancies as well as focus on the best performance. Integral member of cross-functional team to ensure the implementation of complete solutions to business requirements.- Implement design and test review processes to ensure both quality and consistency in derivation and form rule design and development.- Manage resources (employee as well as on- and off-shore consultants) for successful functional delivery.- Provide technical consultation and guidance for daily development as well as the big picture.- Break down complex concepts into component parts while remaining solution-focused.- Consistently identify and cover gaps in technical roles/responsibilities.- Maintain expert knowledge in business rules technology: IBM Rule Studio/RTS and Adaptik PolicyWriter. Show less

A progressive insurance company that primarily conducts business online. Insurance Operations AnalystCollaborated with the business and IT groups to facilitate the design and implementation of new products and product functionality. Reviewed and provided input for project requests that involved IT development requirements. Identified opportunities and drove improvements to system design that enhanced and supported rating and compliance accuracy. Lead in implementation and… Show more A progressive insurance company that primarily conducts business online. Insurance Operations AnalystCollaborated with the business and IT groups to facilitate the design and implementation of new products and product functionality. Reviewed and provided input for project requests that involved IT development requirements. Identified opportunities and drove improvements to system design that enhanced and supported rating and compliance accuracy. Lead in implementation and maintenance of Duck Creek rating manuscripts Served as business lead for the implementation of the new, proprietary policy management system. Responsible for training analysts on internal processes and software. Show less

A start-up Internet company focused on selling Property & Casualty insurance countrywide.Senior Product AnalystHandled all aspects of product development including market research, competitive analysis, regulatory compliance, and product filing.- Analyzed quantitative and qualitative policy and premium data.- Defined new product features.