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Managed executive operations by optimizing schedules, communication, and resource allocation to enhance organizational efficiency and decision-making. Led HR functions including employee support, onboarding, and confidentiality, while driving organizational change and fostering a positive workplace culture. Supported marketing initiatives by leveraging technology for campaign development and ensuring timely execution.

Currently I am a Quality Analyst for Mopar Technical. In this role I am responsible for:Re-align reporting metrics with current and future after-sales quality requirements.Coaching 3rd party contracted services team to achieve operational excellence through enhanced metric analysis.Remap core operational classification system to meet executive requirements. Develop training plan for 3rd party services team to comply with quality initiatives.Identify and coordinate global training needs for Corporate Client, their franchise outlets and outsourced operations team.Organize and lead departmental product awareness events.Quality auditing of technical data to ensure product quality meets existing standards.Supervise outreach events for Corporate employees to assess quality and provide networking opportunities with Tier 1 dealership resources. Organize and set up meetings and training sessions, conferences and workshops.Assist in call center management through data reporting, process audits and quality improvements.Developing cost reduction quality initiatives intended to reduce waste and drive productivityCoordinate all quality initiatives between OEM client and outsourced operations team. Macro data analysis aimed at developing proactive solutions to successfully guide future business initiatives.Data mining Case records to identify undesired behavior and develop corrective action responses.

Managing the Global technical process transition initiative by introducing core training modules that were completed regularly. Streamline and compile daily yard management activity reports Detect trend occurrences in data and establish/implement corrective actions to resolve.Prepare presentations for high level executive meetings.Organize and set up meetings and training sessions, conferences and workshops.Compile month – end forecast for sales and marketing accounting Run query reports in various Yard Management sites while working with different organizations in the company to locate vehicles.Assist in third party management through data reporting, process audits and quality improvements.

Project lead for hiring of all new contract employees.Detected trend occurrences in data and establish/implemented corrective actions to resolve.Managed and coordinate of executive schedules, expense and travel plans for the Manufacturing Quality group.Implemented file systems for the director’s quality materials, projects and events.Managed the budget and inventory of office supplies for the department’s offsite and onsite employees.Organized and set up meetings and training sessions, conferences and workshops.Proposed and implemented an organization floor layout and arrange for group member relocation.Lead transfers of facilities and equipment. Managed pool vehicle car maintenance and records and executive lease vehicles.