Meredith S. Email & Phone Number

Broadview Heights, Ohio, United States

Monitor customer fleet to reduce unit downtime and have unit back in service as soon as possible. Follow up on repair order statuses within 24-48 hours of case creation. Perform background administrative maintenance within the customer’s PACCAR Solutions accounts (Decisiv and Smartlinq) by organizing and updating up to 3,500 units to the appropriate terminal, perform unit transfers as well as remove decommissioned/to-be-sold units, and add new units that have been added to the fleet. Act as liaison between the customer and dealer. Ensure transparency between the customer and dealer by adding all communications to each unit’s Decisiv case for all parties to refer back to. Communicate to PACCAR Parts and request backordered parts’ orders to be expedited and monitor until part is shipped. Monitor pending estimates and send out a daily report listing which units in the fleet are in repair, and highlighting units with estimates that are pending approval to move forward with repairs.

Brunswick, Ohio, United States

Receive in and distribute customer backorders and stock orders via DBS. Ship out MDI parts returns, parts core returns to PACCAR and Cummins, as well as Kenan Advantage mud flap orders nationwide, utilizing UPS and FedEx. Pull customer and shuttle orders and distribute to the appropriate staging location. Regularly communicate with coworkers and sister stores to ensure shuttle transfers and deliveries operate as efficiently as possible.

Zanesville

Receive in and distribute customer backorders and stock orders via Karmak Fusion. Ship out warranty and parts core returns to PACCAR and Cummins manufacturers, Kenan Advantage campaign and mud flap orders nationwide, utilizing UPS and FedEx. Submit MDI and parts returns via Eportal. Order store/shop supplies via Office Depot, Staples, Grainger, and Uline, Regularly communicate with coworkers and sister stores to ensure shuttle transfers operate efficiently. Conduct cycle counts, assign location to new inventory parts, and inventory control. Maintain computer files for cash drawer and conduct bank deposits.

Zanesville, Ohio, United States

Maintained communication with customers and coworkers via phone, Microsoft Outlook and Star2Star Framework. Post invoices for payment and maintain filing system for vendor invoices, customer invoices and administrative paperwork. Order office supplies under a strict budget. Reconcile time punches utilizing Karmak and GMS programs. Maintain computer files for petty cash, time punches, and expense reports, utilizing Microsoft Excel. Reconcile and post invoices for payment. Request estimates from multiple vendors to compare pricing before moving forward with a service or product. Reconcile business card receipts and gas receipts monthly. Regularly communicate with outside vendors to ensure product orders and service remain consistent. Assign safety courses to parts and service employees to ensure employees are properly trained to work around equipment and chemicals in dealership.

Norfolk

-Supervise and coordinate in-services, training schedules and special event assignments for 60 School Crossing Guards-Provide tracking for traffic summons, crash reports and completed funeral escorts using Microsoft Excel, and direct to Central Records for billing and filing on behalf of the NPD Traffic Unit-Interview and hire school crossing guard candidates-Develop monthly report of school guard hiring status, and daily vacant corners covered by police officers for monthly NPD COMPSTAT update meeting. -Utilize multiple Microsoft Office programs to prepare correspondence, reports and documents -Coordinate schedules and calendars-Perform preliminary background and reference checks on school crossing guard candidates

Virginia Beach, Va

-Oversaw opening operations 4am-12pm and supervised 3-10 employees-Regularly handled customer inquiries, concerns, and complaints in person and over the phone-Performed timely and effective training and identified coaching opportunities within the development of crew members. -Conducted the ordering of office and food supplies 2+ days per week

Virginia Beach, Va

-Developed a Detective Bureau 10-Year Workload Analysis (2005-2015), which will be used as a future reference by the police department as a means of optimizing resources.-Compiled both raw data and public data from 5+ detective units into statistical models and analytical reports to track workload analysis-Developed a School Resource Officer Assessment of the City of Virginia Beach School District for future reference by the police department as a means of optimizing training opportunities for school resource officers.

Chesapeake, Va

-Oversaw closing operations 4pm-11pm and supervised 2-8 employees-Regularly handled customer queries, concerns and complaints in person and over the phone

Master Of Public Administration (Mpa), Political Science And Government, 3.8 Gpa

Activities and Societies: ICMA - Regent University Student ChapterCertificate: Homeland Security and Emergency Management Certificate.

Bachelor'S Degree, History

Activities and Societies: -National Student Exchange participant: Kent State to Iowa State -Fall 2010, Women Impacting ISU Calendar.

High School Diploma, General Studies, 3.3

Activities and Societies: Concert band, Jazz Band, Marching band, Dance (clogging), volleyball