Reporting directly to the Chief Digital Officer, eliminated a customer engagement backlog worth $13 million of annualized revenue potential, implemented process improvements to reduce the time to onboard a new customer by 20% & identified 3 action plans to decrease chargebacks & improve customer scorecard metrics across innerwear & activewear businessesDuring COVID-19 pandemic, reporting directly to C-suite leadership, supported the organization’s global, cross-functional efforts to pivot production & sales to critically needed masks & gowns to drive sales growth of $959 million from Q2 - Q4 2020.

In addition to previous noted responsibilities as Inventory Optimization Analyst II, served as the analytical lead for key surplus inventory reduction projects including:Reducing SKU count by 20% across all innerwear segments in less than 6 months without negative financial impactDriving incremental sales to Walmart by analyzing SKU performance, modular capacity & HBI inventory positionPreventing excess inventory creation for exited Target exclusive program by working closely with marketing, sales & production planning teams to closely align supply with demand.

Responsible for managing Target Inventory Levels for 10,000+ SKUs across 4 innerwear business segments through analysis of SKU/Customer level demand profiles & close collaboration with marketing & production planning teams.Conducted quarterly reviews with respective marketing leads, complete with review & sign-off by executive leaders, to ensure accurate forecast demand capture.Provided support for ad-hoc inventory optimization & surplus inventory reduction initiatives.

In addition to previous noted responsibilities as Client Services Manager:Manage day to day operations of an 8 member team comprised of Account Representatives, Account Analysts, and Account Managers Work with sales teams to provide client renewal support and pricing strategy to attain and retain retailer client base Conduct complex research projects to optimize client and Inmar coupon revenue Implementation of Flawless Execution strategy across cross-functional teams to create a seamless project management experience across business lines

In addition to previous noted responsibilities as Client Services Supervisor:Manage day to day operations of a 7 member team comprised of Account Representatives and Account AnalystsContinuous improvement - Recommend and implement product enhancements and modifications that help the team and clients win, and provide guidance to associates regarding trouble-shooting/problem-solving as it relates to system issuesProduct expert & Team liaison - Work closely with Account Management and Product Development Teams to ensure adequate account resources are provided for testing and project management

Manage day to day operations of 6 Account Representatives - Implement SOPs and develop required process documentation while ensuring that clients are receiving a high level service, accurate and timely reporting, and facilitating client questions and issues. Collaborating with other departments as needed to resolve identified issues and develop new procedures/controls.Track and monitor performance of associates - Ensuring accurate and on-time reporting to clients, and assisting with collections and other value added opportunities for clientsEnsure satisfaction and quality of client deliverables - Create improvement plans for any dissatisfied client, manage client projects/enhancements and assist with client customization over and above the standard/baseline processLead & develop associates - Ensure that staff is properly enabled in their position, assist with analytical and operational issues, and select candidates for hire

Client Renewal Support - Provided detailed tracking of client renewals, revenues and contract status for all Promotion Services Retail clients. This includes, but is not limited to weekly, monthly and quarterly reports analyzing cross-sections of data to support the Client Operations team.Chargeback Research - Provided weekly research for priority accounts concerning chargebacks by analyzing percentage changes overall week to week, manufacturer cross-sections, and increases and decreases in reason codes. This research was provided to account reps to follow through with collections and manufacturer inquiries, resulting in retail clients having increased cash flow.Salesforce.com Specialist - Creating custom reports and dashboards for the Promotion Services Retail team to be better track and analyze client cases and support needed.Project Management - Led the Client Operations team through a month long time study using a time tracker tool I created in SharePoint. Responsible for analyzing the data to determine where efficiencies can be created and waste eliminated.Digital Demo Lab Experience - Trained to provide tours of Inmar's Digital Demo environment for visiting clients, prospectives, partners, and employees to showcase Inmar's achievements in the digital coupon settlement environment.

Project Management - Managed several IT projects interfacing with developers and customers to complete projects on-time and on-budgetWebsite Management - Serving as the liaison between Bodhtree and the external marketing agency to facilitate website creation, updates, brand creation, and social media presence CRM Specialist - Appointed as an integral member of the project team for the internal rollout of Salesforce.com as a CRM solution for Bodhtree prior to receiving my Salesforce administrator certification while learning in-depth the marketing and sales cycle processEvent Coordination - Planned Bodhtree’s presence at the annual Dreamforce conference as well as a Goodwill Tradeshow to showcase Bodhtree’s application development strengthsSalesforce.com Administrator - Serving as the sole administrator for Bodhtree’s US Salesforce.com org which includes: creating custom marketing and sales reports and dashboards, user setup and training, requirements gathering, as well as handling daily enhancement requests from end users enhancing my knowledge of the sales and marketing process

Strategic Planning - Successfully completed a 3-part “Action Learning Project” within a team to provide management solutions to the Talent Management department Business Analysis - Discovering cost effective training solutions for Amarr using survey and sales data collected via executive interviews, surveys, and on-site discussionsPresentation Skills - Presenting findings and suggestions to high level representatives at Amarr

Market Research - Researching and collecting data concerning marketing and packaging strategies for products through field research at retailers and of competitor productsWeb-Based Marketing - Creating a Wikipedia page for Salem Baking Company, the national division for Dewey’s BakeryTechnical Support - Assisting the marketing staff with day-to-day operations, including proofing new package labels and formatting PowerPoint presentations

Research Analysis - Researched, analyzed, and collected 18th-20th century historical data and memoirs about the women of St. Philips church, the oldest Moravian black congregation in the countryPresentation Skills - Conducted tours and historical interpretations of the St. Philips church congregationCommunication Skills - Wrote and delivered a qualitative study including the historical data and narratives for the current St. Philips’ church Juneteenth service