Meredith Taylor Email and Phone Number

Professional Organizer, Project and Estate Management, Design Specialist

o Managed client relations for group sales- executing all contracted terms including room reservations, menu selections, on and offsite activities, transportation, budgeto Maximized profits by increasing contracted room rental fees and food and beverage minimumso Accompanied sales managers and conducted site visits for prospective clients to assist in highlighting service levels and pointing out logistical advantages to our propertyo Main point of contact onsite for clientele

o Liaison between Brickell City Centre marketing team and Guest Experience staffo Lead contact for all Notable, VIP and long-term lease guests

o Managed operations for team of 18+ including training, on-boarding, scheduling and incentive payoutso Managed client relations, resolving issues for guests in a timely and professional manner

o Coordinator for kitchen, sales’ site inspections, amenities, BEOs and all orders

o Certified Learning Ambassador- Lead trainer for all new employeeso Consistently achieved tier three incentives- contributing 15% to Resort’s Total Incremental Revenueo Forbes tested Five Star Customer Service, Concierge, Customer Recovery