Meredith Miller Email & Phone Number

Certify aspiring national and international 911 dispatchers in the gold standard of emergency medical call taking by utilizing the Priority Dispatch Medical Priority Dispatch System.

Rockford, MI

• Member of the multi-disciplinary care team, delivering medical care to patients, gathering initial patient medical data and assisting with procedures, exams and other patient care tasks utilizing departmental.
• Broad exposure to and experience working with multiple medical devices, technology, instruments and transport equipment
• Manage the inventory and supply needs for urgent care team and department; identified excessive spending problem on unnecessary and wasted items, implementing a new ordering process that limited future waste and saved.
• Recipient of company-wide Friends of Nursing award for going above and beyond to help patients secure prescription drugs or assistive devices which they could not afford
• Train new paramedics on practices, procedures and protocols in the urgent care clinic
• First non-nurse member ever assigned to serve as Unit-Based Council member to nursing committee, a collaborative team designed to improve processes and develop critical resource materials to improve efficiency and time.

Greater Grand Rapids, Michigan Area

• Managed transport and treatment of critically injured or sick patients, with accountability for all activities on emergency calls and during transport. Coordinated all logistics for additional resources during mass.
• Developed and delivered training programs for new paramedics, averaging 5 trainees per 5-month training and mentorship programs. All trainees eventually advanced to become senior supervisors
• Managed all personnel on-scene in high-stress situations, averaging a 97% capture rate for call responses, delivering the highest UHU per hour (unit hour utilization rate), able to communicate to patients the necessity.
• Used numerous medical devices in treatment and transport of patients and trained new paramedics on use of same to facilitate quick and quality trainee onboarding
• Maintained calm, authoritative and effective approach on each call, often in very high-pressure emergency situations, to quickly deliver quality treatment and care for patients and de-escalate situations with family.
• Recipient of dozens of awards and commendation letters in recognition of outstanding patient care

Greater Grand Rapids, Michigan Area

• Directed development of community outreach programs and managed all media relations to promote medical response services and increase revenue in highly-competitive region.
• Guided development of marketing materials and media coverage for company’s Critical Care Transport program in hospitals to educate decision makers on new service
• Fostered valued relationships with nursing home and care facility directors to increase call volume from facilities to promote AMR as the preferred ambulance service
• Identified and developed innovative ways to secure relationships with nursing facilities through unique programs including visits from a therapy dog to nursing facilities; a program where critical care responders would.
• Developed and edited the company’s internal newsletter, increasing employee engagement

Walker, MI

• Directed community relations strategy and programs with responsibility for 39 communities throughout Ohio and Northern Kentucky. Led development of philanthropic relationships to develop positive brand visibility with.
• Accomplished on-camera spokesperson, doing hundreds of media interviews throughout tenure, including regular appearances on local morning TV shows representing regional philanthropic activities
• Established key relationships with prominent state and local level political figures in Ohio
• Developed media training program for store management and leadership on how to speak to the media, delivering onsite training with existing stores and prepping managers for new store launches
• Developed first corporate International donation campaign after the Honduras Hurricane, incorporating five major markets through the Midwest, delivering significant media coverage and a resulting donation of a 40-foot.
• Designed and implemented two corporate-wide programs to increase sales: Reader’s Choice and a Sports Apparel Program resulting in significant revenue increases across the corporate chains

Bachelor Of Arts - Ba, Public Relations, Advertising, And Applied Communication

Nursing Program

Activities and Societies: Completed nursing coursework.

Science Coursework

Activities and Societies: Completed advanced biology, chemistry and physiology courses.