Project Manager/Business Analyst
Global Operations
● Responsible for all functions related to implementing production needs in an offshore production model● Performed ongoing analysis of all data and business functions occurring offshore, identified opportunities for improvement● Trained offshore vendors on new processes● Developed and managed detailed and accurate reporting solutions for internal customers and vendors● Set up and maintained multiple SharePoint sites for our offshore vendors to communicate status updates, ask queries and access instructional documentation. ● Documented procedures and processes● Assisted with project discovery, estimating and planning● Managed project scope, deliverables, project schedule, risk management and change control processes● Gathered information, prepared and maintained on-going reports and audits of current procedures to monitor efficiency of vendors● Reviewed offshore production against Service Level Agreements (SLA) for quality, turn-around time and productivity ● Tracked and approved vendor invoices.