Meredith Bachner Email & Phone Number

Naperville, Illinois, United States

Managed North American Customer Contact Center - US learning portfolioLed learning initiatives with cross functional impactsOrganized and managed updates to existing programsPresented and made recommendations on learning approaches with business partnersFacilitated train-the-trainer sessions to the Customer Contact Center ManagersDeveloped and managed relationships with business partners and colleagues in the US and CanadaDesigned and implemented internal system to… Show more Managed North American Customer Contact Center - US learning portfolioLed learning initiatives with cross functional impactsOrganized and managed updates to existing programsPresented and made recommendations on learning approaches with business partnersFacilitated train-the-trainer sessions to the Customer Contact Center ManagersDeveloped and managed relationships with business partners and colleagues in the US and CanadaDesigned and implemented internal system to improve the collection of feedback from Facilitators for program improvementsImproved existing scheduling processesConverted in-person training to virtual delivery methodsManaged the creation, accreditation, and delivery of off-shore training programs Show less

Chicago, Il

Collaborated with subject matter experts to develop all content and supporting documents for internally developed courses.Managed day-to-day training content development activities.Managed all activities of the Training Developer and Training Logistics Coordinator.Researched methodologies and products to enhance the delivery and tracking of training content.Performed reviews of writing assignments to create high-end, quality training materials.

North Aurora, Il

Project Management - Developed maintained project planning focusing on learning and development initiatives for both hourly and salary employees.Course Development - Designed and delivered 10-week Leadership Development Program for Team Leaders (new position within company).Curriculum Development - Designed and developed work center-specific curricula to be used for on-the-job training for hourly workforce.Training & Qualification Program Implementation - Facilitated… Show more Project Management - Developed maintained project planning focusing on learning and development initiatives for both hourly and salary employees.Course Development - Designed and delivered 10-week Leadership Development Program for Team Leaders (new position within company).Curriculum Development - Designed and developed work center-specific curricula to be used for on-the-job training for hourly workforce.Training & Qualification Program Implementation - Facilitated Kaizen event to introduce company's first qualification program to ensure employees are successful at supporting operations.New Hire Orientation Development - Designed and implemented company's first New Hire Orientation Program designed for both hourly and salary employees.Training Within Industry: Job Instruction Facilitation - Delivered TWI-JI training to support staff to document job instructions on the production floor to standardize the manufacturing process. Continue to mentor graduates of the class to ensure standardization of documentation. Show less

Evanston, Il

Managed the implementation of Kellogg’s first formal Rewards and Recognition program

Bennington, Vt

Energizer is a 10,000+employee company with manufacturing locations in the US, Europe and Asia. Supervised Warehouse and Packaging Department-Leveraged staffing and cross-trained colleagues to maintained 98% successful shipping rate Developed Training and Qualification Process for hourly colleagues-Highlighted successes of trainee-Highlighted problem areas; Initiated immediate responses to ensure trainee received all available support during training Led… Show more Energizer is a 10,000+employee company with manufacturing locations in the US, Europe and Asia. Supervised Warehouse and Packaging Department-Leveraged staffing and cross-trained colleagues to maintained 98% successful shipping rate Developed Training and Qualification Process for hourly colleagues-Highlighted successes of trainee-Highlighted problem areas; Initiated immediate responses to ensure trainee received all available support during training Led Kaizen event for the standardization of training for Technician Replacements in Watch & Electronics manufacturing-Increased flexibility of staffing by 50%Reduced dependency on mechanics, freeing them up for higher-level projects Facilitated training courses Educated 100% of on-site workforce in:-Interpersonal Dynamics-Company-Wide Compliance Training Trained, coached and mentored 13 colleagues to:Utilize TWI-JI Methodology -Create and revise training documents Decreased on-the-job training time in by 50%-Developed four new training curriculums Show less

Bs, Public Relations, Sociology, Communication Studies

Activities and Societies: Triathlon Club

Education record