• Develop the department’s research agenda by assessing the efficiency and effectiveness of existing projects, identifying gaps in knowledge, onboarding new research tools, and incorporating feedback from stakeholders into new research projects • Lead a team of analysts in the design and execution of both quantitative (survey) and qualitative research studies• Use social listening to monitor brand health and to assess the effectiveness of GEICO’s marketing and advertising• Provide actionable insights about our brand, our creative, and our potential customers to internal stakeholders and to our ad agency• Develop recommendations to improve employee engagement by analyzing survey data and facilitating employee focus groups• Manage the annual planning process and budget for the research division within Marketing

• Designed and executed primary research studies, which involved identifying key objectives, choosing appropriate methods, developing survey questionnaires and discussion guides, cleaning data sets, and analyzing results• Managed online and telephone brand tracking surveys• Analyzed and summarized syndicated research • Used data visualization and effective storytelling to deliver insights and recommendations to stakeholders • Managed relationships and negotiations with several external vendors

• Cleaned, organized, and analyzed large data sets to create a client typology report for the non-profit agency• Helped improve the accuracy and completeness of the organization’s data by auditing their management information system• Researched policies, programs, and legislative actions in the field of family homelessness

• Responsible for improving the quality of data submitted by all of the homeless shelters in Pennsylvania to the U.S. Department of Housing and Urban Development’s Annual Homeless Assessment Report (AHAR)• Helped community representatives understand and adhere to reporting requirements of the AHAR

• Cleaned, analyzed, and presented program data collected through Philadelphia’s Homeless Management Information System (HMIS)• Created instructional manuals to help providers use online databases and data integration tools • Drafted the agency’s narrative for the federally-mandated Consolidated Plan• Researched policies and practices relevant to urban homelessness

• Analyzed implementation data for evaluations of training programs targeting minority and dislocated workers • Assisted in the coordination and coding of qualitative and quantitative data• Drafted summaries detailing site visit findings• Transcribed qualitative interview and focus group data

• Performed case management activities for clients with delinquent mortgage and utility payments• Participated in community organizing meetings seeking to improve South Philadelphia neighborhoods

• Coded, organized, and analyzed qualitative and quantitative data for evaluations of government-funded education programs• Assisted in the planning and implementation of large-scale professional conferences for the US Department of Education• Provided technical assistance to grantees in the use of an online information reporting system• Helped coordinate and implement survey data collection for multiple projects evaluating STEM higher education programs• Summarized evaluation survey results in narrative documents distributed to clients• Edited deliverables and project proposals