Meredith Bennett Email and Phone Number
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Digital leader with a passion for clients, products, and building strategic partnerships. I establish, nurture, and grow business relationships through open communication, developing exceptional user experiences, and sharing my knowledge of business, marketing, and technology as a way to improve our world. My clients include executives of Fortune 500 companies, federal/state government agencies, large-scale nonprofits, and NGOs. I have 10+ years of digital/software development/MSP agency experience and 7 years in SaaS environments. I care a great deal about equity, community partnerships, healthy organizational growth, workflow efficiencies, customer success, training, supporting employees, talent pathways, and establishing a psychologically safe work environment. If you're involved in DEI, engagement & belonging, ethical AI, or digital equity on LI or elsewhere, please invite me. There's always more to learn, and ways we can improve the workplace and help each other!A bit more about me:~ Clients: C-level executives of SMBs, mid-sized, and Fortune 500 corporations as well as federal & state public sector, nonprofits, and NGOs. B2B, B2C, and B2B2C. Industries include: SaaS, life sciences, manufacturing, law, education, construction safety, healthcare, wellness, travel, sustainability, financial services, and more. ~ Teams: led up to 50 local and remote team members (including call center sales, account management, customer success, client services, tech support, marketing, design, content, UX, development, QA). Recruited and hired hundreds of employees over the years.~ Sales and Biz Dev: successful, experienced hunter and exceptional farmer; partnership builder; collaborative, consultative sales approach; enterprise-level deals. Account plans, presentations, RFI/RFQ/RFP responses, SOWs, teaming agreements, etc. ~ Strategy: marketing, UX, branding, web development (Drupal,WP, React), SaaS integrations, advertising, and paid media projects; up to 8 figure scale. ~ Customer Success Advisor to Techstars startups; 2x past entrepreneur~ Education - BSc, MBA, Women Leading w/ Inclusion certificate, Scrum Alliance Certified Scrum Product Owner (CSPO)~ Gallup CliftonStrengths Top 5 - Strategic, Responsibility, Empathy, Achiever, Ideation~ Steering Committees - Baltimore Tracks Technology Coalition, AFCEA Bethesda Health IT Summit (VA/VHA sub-committee)~ Member - Assoc. for Proposal Management Professionals, UpSurge Equitech, Technologists for the Public Good, AFCEA, HIMSS, American Marketing Association, Alzheimer's Association
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Managing Director - Client SuccessSynapse Oct 2024 - PresentLancaster, Pa, Us
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Professional DevelopmentCareer Break May 2024 - Sep 2024Business/networking: - Built a 2025 sales and marketing strategy for a digital agency- Designed a sales department expansion plan for a SaaS company- Developed a 5 year growth plan for a software development agency - Made an onboarding strategy for a unified workspace company- Created a business development strategy to enter the US market for a biotech - Designed and built a website, its content, and a launch strategy for a new health-focused business - Attended tech-focused conferences and events (in-person and online)- Met with contacts holding roles within ideal companies- Active participation in ongoing, months-long hiring processes for multiple companies and recruiting firms Knowledge/learning:- Completed Certified Scrum Product Owner (CSPO) and Certified ScrumMaster (CSM) certifications- Took courses related to the federal government and product management- Utilized and evolved my Anthropic/OpenAI prompting strategy based on the latest AI research to achieve improved results Volunteer work:- Provided pro bono resume reviews, rewrites, and interview prep for others impacted by RIFs- Created monthly content and email sequences for a local nonprofit Personal:- Weekly strategy sessions with a career advisor to hone my leadership skills- Assisted a friend with a family member in hospice
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Account/Business Development Director - Public Sector, Ngo, & Nonprofit Portfolio; Dei Guild ChairPhase2 May 2022 - May 2024Arlington, Virginia, UsI managed the public interest portfolio where I spearheaded initiatives that not only retained key accounts, but also extended our engagements through innovative business strategies. My role involved intricate robust client management, strategic account planning, product team collaboration, community involvement, and business development. Phase2 is a digital agency rooted in technology, passionate about customer experience, and driven by data and insights. Phase2 makes digital products that inspire, engage, and create impact. Along the way, we guide industry leaders toward what’s next in their digital landscape. Phase2 is the preferred digital agency that creates digital experience and health solutions so our clients can extend the reach, quality, and efficiency of their services. In addition to focusing on our federal government, NGO, and nonprofit clients and prospects, I was also the chair of the DEI guild (ERG), and a member of the Sustainable Tech and Accessibility guilds. Role/team eliminated due to RIF. -
Dementia Patient Advocate & Saas Business AdvisorDevoted Human Sep 2021 - Apr 2022~ Advisor - provided customer success team development guidance to two Techstars startups (AI & data platform technology firms)~ Redesigned a website~ Worked on nonprofit status for Baltimore Tracks~ Completed my CSPO (Certified Scrum Product Owner) certification~ Completed a Women in Leadership certificate: "Women Leading with Inclusion" ~ Moved a parent into assisted living, then later dementia care/hospice, following hospital stays~ Managed financial, day-to-day planning, and medical care decisions for seniors with dementia~ Helped job searchers improve their resumes/cover letters and prep for interviews while providing recommendations & emotional support to those struggling in their search~ Completed several microcertifications to further my self-directed learning~ Project managed numerous service providers to prepare for house sale; sold the house (13 offers within 48 hours at considerably above asking price). This work continued into the Fall/Winter of 2022. -
Account Director - Public Sector/Sled & Stem; Dei Committee ChairMindgrub Jan 2019 - Sep 2021Baltimore, Maryland, UsI led the education vertical (higher ed, EdTech, & STEM) on the Client Services team as a result of my background as a people-development leader, educator, trainer, and lifelong supporter, participator, and collaborator in STEM/STEAM programs. I also worked with clients in a variety of other verticals, most notably the federal government, state governments, healthcare, nonprofits, retail, banking, and cybersecurity. We helped clients build systems (apps, websites, and front-end/back-end systems), offer post-launch support services, and develop digital marketing strategies to better serve their customers. Each project allowed me to be surrounded by (and learn from) brilliant coworkers who contributed to the projects through their expertise in design, UX, project management, software development, product ownership, quality assurance, accessibility/508 compliance, content development, and digital marketing.As the chair of the Diversity, Equity, & Inclusion committee, and a member of the Charitable Giving and Remote Team committees, my internal team focus was on making Mindgrub a more equitable, engaging environment. I am deeply passionate about equity and accessibility, and have found it to be especially rewarding as it relates to science and technology. -
Integrated Marketing Business StrategistIheartmedia Feb 2018 - Jan 2019New York, Ny, UsiHeart Media reaches a quarter of a billion consumers every month through radio, digital, mobile, social networks, and live events. As a fellow entrepreneur and a marketing strategist, I was able to understand my client's business from a unique perspective, empathizing with their entrepreneurial needs and challenges while helping clients develop a successful, cohesive marketing plan leveraging the power of sound and digital platforms. Our smart growth strategies resulted in stronger brands, increased purchase frequency, and greater acquisition of new customers. My area of specialty was digital marketing, where I worked with clients interested in utilizing cutting edge marketing methods like geofencing, OTT/video, audience/behavioral targeting, and marketplace targeting to reach customers in unique and highly effective ways. These methods were being implemented by our B2B customers, B2C customers, and agencies. -
Founder/CeoDevoted Human - "Etsy For Pets" Mar 2016 - Dec 2018Devoted Human provided handcrafted and custom-made products for cats, dogs, and the people who love them via e-commerce (Shopify and WooCommerce), wholesale/retail environments, and event spaces. We supported American artists and craftsmen while giving back to the animal rescue community. During this time we also developed an exclusive organic catnip product line called Meowntain High and worked within the hemp community to help share the benefits of hemp-based products (e.g. CBD, hemp catnip toys) for our pets. We were proudly one of 10 companies who were part of Creative Startups 2016- 2017 business accelerator in Winston-Salem and one of 29 startup companies located in the A-B Tech business incubator in Candler, NC.
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Principal - Digital Marketing AgencyDeliberate Shift, Llc Dec 2012 - Aug 2018My clients included entrepreneurs and CEOs who sought to create exceptional customer experiences. I developed cohesive business strategies that incorporated sales, customer service, marketing, and branding. Clients range from solopreneurs to CEOs of small to mid-sized companies. Marketing projects included concept development, wireframes, and content for numerous websites as well as the development of product launches and marketing & sales sequences. Business projects include efficiency, process, and team strategies. Developed re-branding, social media, online marketing, and customer experience strategies to increase the customer base while building loyalty with current customers. Created and implemented overall business and team strategies to help hire the right people, increase revenue, solve internal difficulties, and decrease costs.I also assist individuals in their search for the perfect career direction by working with them on formulating a job search strategy, resume and cover letter development, and interview preparation. Industries I have worked with include e-commerce, luxury travel, fitness/wellness, organic foods, legal, life sciences, and construction safety. -
Student Advisor, Software EngineeringFullstack Academy Feb 2017 - Feb 2018Brooklyn, New York, UsFullstack Academy is a top-tier coding school headquartered in New York and Chicago. Fullstack offers programs focused on JavaScript for beginners as well as intensive software development programs that enable engineers to work on both front-end and back-end coding environments. In my role as Student Advisor, I helped students who were interested in learning to code by explaining the available programs and steering them in the direction of the type of course or learning path that would best suit their needs, budget, and experience level. Our programs included JavaScript 101, JavaScript Jumpstart, Bootcamp Prep, the Software Engineering Immersive, Remote Immersive, Flex (Part-time) Immersive, and the Grace Hopper Program. The Grace Hopper Program was developed to empower women in the technology field and to help close the gender gap. The Grace Hopper Program offered students deferred tuition, allowing women to complete the program and pay back the tuition (less the deposit) once they started working as a software engineer. -
Eastern Region Sales Manager, Life Sciences & Website Product OwnerPhenix Research Products Jun 2014 - Jan 2016Candler, Nc, UsPhenix Research Products has been acquired by Thomas Scientific. It provided outstanding laboratory products, superior customer service, and exceptional value to the world's leading life science researchers. The company specialized in PCR, tissue culture, cryogenic storage, and automation. Its core competency and focus was to provide the highest quality solutions and technical support to life science researchers in public sector, university, biotech, biomed, pharma, and agricultural settings. My team included inside and outside sales reps for the entire East Coast and as far west as Missouri/Mississippi. I also managed inside sales support reps who assisted with the East Coast, Midwest, Central Southern region, and the West Coast. I also took over the production of the new PRP website as the Website Product Owner. In addition to project management, I wrote page content, developed "freebies" for calls-to-action, gathered testimonials and reference documentation, determined layout, established an image library, created wireframes for all key pages of the site, made social media and loyalty program recommendations, and planned email marketing sequences. -
Director Of Business Development & Client Relations (Digital Marketing Company)Uplevel You Dec 2010 - Nov 2012Uplevel You, a multi-million dollar digital marketing and business training firm was headquartered in Asheville, NC, serving thousands of clients internationally until its closure in 2022.In the first half of my time at Uplevel You, I took on the role of Operations Director and built the team from the ground up. As the team grew, I focused my attention on the company's external operations, specifically in the areas of business development, sales, and client relations. In addition to the company's internal processes, my team handled the marketing, social media, customer service, product launches, content editing, and events for thousands of customers as well as mastermind clients who signed up for year-long programs.In this role, I built and trained a full-time in-house team, reducing external costs, improving the client experience, and developing a company culture committed to the mission. I was also the main point of contact for all high-level sales. During this time, I also conducted a complete overhaul of internal and external communication systems (including CRMs), improving efficiency, quality, and response time to customers. -
Head Of Account Executive Team - Mailmark Marketing AgencyDominion Enterprises Jun 2009 - Nov 2010Norfolk, Va, UsReported to GM and was part of five-person national management team for Mailmark -- a direct mail, SMS, and email marketing agency owned by Dominion Enterprises. Co-wrote and developed the strategic plan for 2010 and 2011, including creating the company’s overall mission, vision, and values, SWOT analysis, competitor analysis, budgeting, and planning for all major company projects and department initiatives.My team of account executives, salespeople, and I provided exceptional care, marketing direction, budgeting assistance, and design guidance to companies in a variety of industries. Our clients included solo business owners, franchisees, and large national/international corporations. Clients spent anywhere from thousands to millions with Mailmark each year on direct mail/print, SMS, and email marketing needs. I traveled nationally to tradeshows and client locations as needed. -
Web Dev Project Manager & Marketing ManagerCtp Group/Ecoperks Apr 2008 - Jun 2009The CTP Group and EcoPerks were short-term positions held during the first half of my MBA program. CTP Group: Headed the CTP Group CEO's "passion project," the WOW! Travel Club, an exclusive travel experience for discerning, adventurous travelers. http://wowtravelclub.com/ Developed a strong web presence through the use of social media, blogs, and an overhaul of the company’s website. Built an effective marketing strategy, developed drip campaigns, and created marketing copy for campaigns, websites, and social media platforms. WOW Travel Club later became a client of mine when I established Deliberate Shift.EcoPerks:EcoPerks was a free membership-based rewards program that awarded loyalty points for behaviors that had a positive impact on the environment. The company went defunct during the start-up phase. As project manager, my role was to keep teams involved and up-to-date on all current projects. I managed the relationships between company executives and programming, design, and content teams. I also built and cultivated strong business-to-business relationships with green/natural product companies and non-profit organizations with the goal of facilitating long-term partnerships.
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Manager Of Training, Recruitment, Quality, & ContentStamps.Com/Photostamps Jul 2002 - Mar 2008El Segundo, Ca, UsStamps.com, a SaaS company, provides small and medium-sized businesses with the ability to print postage directly from their computer. The company now has an enterprise software solution for large corporations. Stamps.com is also the developer of the award-winning PhotoStamps product. As the Manager of Training, Recruitment, Quality and Content for the Stamps.com call centers, I managed and trained the retention, accounts, and tech support teams in Los Angeles, Ohio, and India. I also led the quality assurance and content teams within our customer support department. As the liaison between marketing and customer care, I was able to help bring customer service elements into the company's marketing materials while helping the customer care team better understand the intentions of our marketing initiatives. During the USPS new product review period, I managed fulfillment, operations, and quality assurance during the initial product launch for PhotoStamps.
Meredith Bennett Skills
Meredith Bennett Education Details
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Mount Saint Mary'S UniversityEntrepreneurship -
Antioch UniversityOrganizational Leadership
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University Of MarylandIndividual Study Program - Environmental Education/Curriculum Design
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Ucla
Frequently Asked Questions about Meredith Bennett
What company does Meredith Bennett work for?
Meredith Bennett works for Synapse
What is Meredith Bennett's role at the current company?
Meredith Bennett's current role is Managing Director, Client Success | DEIB driven | CSM, CSPO, & MBA.
What is Meredith Bennett's email address?
Meredith Bennett's email address is me****@****hoo.com
What is Meredith Bennett's direct phone number?
Meredith Bennett's direct phone number is +194928*****
What schools did Meredith Bennett attend?
Meredith Bennett attended Mount Saint Mary's University, Antioch University, University Of Maryland, Ucla.
What are some of Meredith Bennett's interests?
Meredith Bennett has interest in Arts And Culture, Health And Wellness, Creating Businesses, Health, Marine Mammals, Blogging, Animal Rescue And Rehab, Education, Environment, Science And Technology.
What skills is Meredith Bennett known for?
Meredith Bennett has skills like Marketing Strategy, Strategy, Entrepreneurship, Marketing, Leadership, Business Development, Social Media, Start Ups, Email Marketing, Social Media Marketing, Strategic Planning, Sales.
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