Meredith Billing Email & Phone Number

Sydney, Australia

Sydney, Australia

✔ Performance managing the delivery and implementation of Wide Area Network and Telephony Solutions to clients as contractually agreed, to meet and exceed client expectations ✔ Project schedule creation for multi-site and multi-service orders, and the strategic prioritisation of orders.✔ Management of the Service Delivery team including on and offshore staff across both fixed wireless and third-party telecommunications services from March to Dec 2016 – changed due to company restructure.✔ Coordination of provisioning engineers, field technicians, logistics, electricians and sub-contractors to meet customer requirements for the implementation of services.✔ End-to-end project management of multiple office relocations, deployment of network & telephony services for new offices, site audits, and customer transitions from previous providers to the BigAir platform and technologies.✔ Identification of order roadblocks and issues and management of escalations to carriers as required.✔ Building and maintaining client relationships (30 to 40 customers at any one time) to manage and contribute to the delivery of all components of contracted services and meet both client and business objectives.✔ Achieving high customer satisfaction ratings from clients, both internally and externally, with WAN and VOIP telephony projects meeting timescale commitments.✔ Monitoring, controlling and supporting service delivery and implementation effectively to ensure service quality and expectations are achieved.✔ Managed process improvements within the service delivery team delivering significant cost savings in operating expenditure with staff reductions and offshoring.✔ A trusted resource for clients and the sales team providing expert advice, recommendations and networking requirements for quoting including the full scope of works for services to new offices.

Sydney, Australia

✔ Never missed a deadline! Consistently achieved the 5-Day SLA for global monthly billing files – more than 100 files per month – achieving 100% accuracy, completion and on-time delivery rate for all regions.✔ Managed the collection and handling of customers’ usage from different data feeds, the validation and transformation of complex data into a unified data record format.✔ Consolidated the usage and non-usage charges for each account, applied discounts and processed all SLA rebates using a strict validation and approval process.✔ Prepared management reports related to billing files and managed multiple minimum spend commitments across different products and regions on a global basis.✔ Developed onboarding processes for new DD ITaaS service offerings in conjunction with Product Managers.✔ Optimised order management and fulfilment to efficiently manage the end-to-end order lifecycle for complex product offerings and bundles.✔ Captured customer orders and handled the end-to-end process of a customer request for ITaaS services tracking the entire process of service activation and delivery through to invoicing.✔ Acted as the single point of contact for the escalation of order delivery issues between global implementation teams and end clients.

Sydney, Australia

✔ Managed the provision of all Wide Area Network (WAN) links and Telephony services from the receipt of signed customer quotes through to order implementation and invoicing.✔ Ensured accurate and complete service information was always available in the nominated CRM system.✔ Escalated any delivery issues with carriers and coordinated networking engineers and third-party technicians to complete service configurations and hardware installations.✔ Managed service testing and cutover into production to meet customer timeframes and requirements.✔ Managed the redevelopment and integration of the billing and purchasing systems for Bluefire and Netforce following their merger, and then again following the acquisition of both by Dimension Data Cloud Solutions.✔ Developed the customer invoicing requirements for new product sets, communicated the specifications to the software development team, created test scripts and performed User Acceptance testing for the system.✔ Coordinated the data migration and implementation of the new system into production, and then managed customer communications concerning the new system and changes in processes.✔ Developed and wrote all process documentation and trained the accounts team on the new system.✔ Loaded the completed services into the invoicing system to ensure accurate and on-time invoicing.✔ Responsible for commercial approval of customer quotes ensuring profitability and that the proposed solutions were technically deliverable and aligned to DDCSA product specifications.✔ Performance managed and mentored two team members; a Provisioning Officer and an Asset Coordinator.

Sydney, Australia

✔ Worked closely with the software development team to design the internal CRM systems and then drove process improvements to enhance these systems to cater for the introduction of new WAN products.✔ Performed the pivotal role of Sales support function that encompassed the creation of customer quotes and the preparation and validation of Professional Services invoicing for the entire organisation.✔ Assisted with the data migration to the new CRM system, developed processes and procedures for the new WAN products and prepared a variety of business reports for the senior management team.✔ Applied proven communication, analytical and problem-solving skills to help maximise the benefits of the CRM system investment and enhance business processes, operations and information process flows.✔ Met with key decision makers, systems owners and end users to define business, financial and operations requirements and systems goals, and identify and resolve systems issues.✔ Provided orientation and training to end users for all new systems and guidance and/or instruction to junior staff members.

Sydney, Australia

✔ Actively managed five Finance team members in accordance with the company’s HR policies giving support to maintain excellence in service delivery and learning opportunities for professional development.✔ Assisted in the development, streamlining and enhancement of all financial management and reporting processes ensuring all finance and business-related activities met legislative requirements.✔ Assisted in the delivery of timely and accurate consolidated monthly and annual financial statements and reports contributing robust economic analysis to support strategic planning and decision making.✔ Assisted in the budgeting process with effective planning and contributions to the development of appropriate tools, risk analysis, assumptions and reviews of business resource use and allocation.✔ Contributed to continuous improvement processes for the company’s Financial, CRM, and Payroll systems to meet the ever-changing needs of a growing business.✔ Developed and maintained effective communication and positive working relationships with internal and external stakeholders.

Graduate Diploma, International Studies

Bachelor Of Economics, Economics And Political Science