Meredith Kelly Email and Phone Number

Responsible for the SWIFT 2.0 operating model, executive program level reporting, resource management and supporting and informing activities such as delivery metrics and playbooks.

• Launched a new SAFe Portfolio, Operations Common Core, and led development and implementation of processes and governance to support Operations Common Core Portfolio Execution Office functions• Create and curate content to ensure a consistent narrative for executive audiences regarding updates and recommendation for Portfolio Leadership meetings • Manage demand intake, OKR (Objectives and Key Results) scoring and recommended prioritization order of initiatives in the Common Portfolio• Automated key demand management processes using Microsoft Forms, PowerAutomate and an integrated table to track status, business value scoring outputs and other key information• Created SharePoint site and shared inbox for the Common Portfolio Execution Office to share key information

• Led initial development of relay pilot program from business case to operational planning in order to reduce last-mile costs and provide additional van space capacity in constrained stations• Lead Ground engineering team through last-mile analysis on enterprise-level project• Managed relationships with external customers including Walmart and Uber to develop proof of concept pilots for innovative last-mile solutions• Led OCM efforts to transition remaining FedEx SmartPost postal volume into the Ground network for final mile delivery to USPS locations• Designed monthly updates for corporate officers summarizing key trends in first and last mile metrics along with expected productivity impacts of key strategic initiatives• Develop engineers within department and project teams to build necessary analytical, project management and leadership skills to take ownership over their own projects

• Manage all system capability needs to support moving to 6-day and then 7-day residential deliveries across all impacted business areas and value streams as the technology lead and portfolio epic owner• Facilitate meetings with Product Managers, Business and IT architects across value streams supporting 7-day system capabilities to track progress, dependencies, risks and questions for other business areas • Present status and risks for 7-day system capabilities on a regular basis to leadership team• Composed a comprehensive communication and training plan to support revised trailer due date calculation to ensure adoption and understanding• Streamlined field support for questions regarding trailer due date calculations and other Linehaul systems by creating a shared group inbox• Oversee field support for responding to questions regarding trailer due dates• Composed regular communications for field operations to support the roll out and subsequent fixes and improvements made to the trailer due date calculation• Guide creation of reference documentation to explain how trailer due dates are calculated

• Led cross-functional initiative to develop an IT solution to allow FedEx Ground contract service providers to deliver SmartPost pallets using existing systems and payment processes.• Collaborate with field logistics managers and legal to develop a field test procedure to validate that all third party logistics carriers had proper DOT operating authority in order to minimize risk.• Developed ZIP level peak forecast and an interactive dispatch tool for field logistics to use to plan their day to day logistics operations during peak.

• Facilitated project to decrease manual vs. auto weight discrepancies where our team was able to identify root cause and implement a solution that reduced variance by 84%. The project was recognized as 1 of 13 semi-finalist projects for the FedEx QDM cup which is open to the entire global FedEx Enterprise.• Developed database to automate customer weight analysis including metrics and specific data for root cause analysis• Conducted analyses to validate customer weights and work with the customer to identify the root cause of discrepancies to resolve the issue

• Managed hub operations summary database used for reporting on key performance indicators in operations and implemented multiple system changes• Facilitated training with the customer solutions team on conducting customer weight analyses• Led project team of hub industrial engineers to develop standard operating procedures for all hub operations processes

• Assist students with questions on in class assignments• Hold office hours regularly and by appointment to develop students understanding of Excel VBA and other course topics to help them solve assignment challenges more effectively• Was responsible for grading assignments and recording grades in the online grade book

• Developed new collaboration site using the latest version of SharePoint.• Improved efficiency of team’s SharePoint collaboration site by creating a new document management system that was more intuitive, reducing time spent searching for documents.• Managed the implementation of new collaboration site and developed document management guidelines to maintain the new document structure.• Promoted the use of updated software resulting in a higher efficiency tool

• Conducted analysis to identify root cause of failures and improved throughput to almost 100% by updating the testing process steps for clarification.• Digitalized written records to make data more accessible for analysis. • Improved efficiency of repair process by developing a tool to track the progress of aircrafts that are currently in process and automatically alert the team of expected delays.