Manage the Operation's Service Department while implementing installation policies and procedures. Lead the fleet while hiring, training, and developing department personnel.• Manage technician team to create installation and service schedules, assign tasks, and provide monthly coaching and quarterly reviews reporting in QuickBooks.• Continually improve installation execution efficiency, utilization, resulting in an estimated increase of 15% profitability.• Daily project management to ensure progress and work is completed within budget and on schedule.• Collaborate with the Site Manager (SM) to ensure understanding and communication of the schedule, budget and scope • Identifying project risks, develop risk mitigation and contingency plans and implement action plans.• Develop and implement risk mitigation strategies, creating a standardized site survey process that reduced labor costs by 25%. • Determine the project's goals, objectives, and scope and creates a project plan that outlines the tasks, timelines, and necessary resources to stay within 10% of budget.• Conduct client on-boarding sessions and training, enhancing client experience and product utilization. • Streamline logistics for product and parts management, improving warehouse operations.

Account Service Representative responsible for providing quality customer service, maximized retention, maintaining strong rapport with customers via anticipating stock demand as well as material availability. • Provide expert product knowledge and order preparation, implementing creative delivery solutions for expedite requests.• Streamlined the complaint resolution process, reducing resolution time by 15% through an improved internal ticketing system. • Collaborated with cross-functional teams to manage customer backorders and lead time inquiries with Manufacturing, Planning and Shipping Departments.

Account Service Representative responsible for providing quality customer service, maximized retention, maintaining strong rapport with customers via anticipating stock demand as well as material availability. Understood client vision, project requirements, and key deliverables, owning responsibility over budgets and deadlines. Notable client relationships included Yamaha, Johnson & Johnson, and Travel Centers of America. • Managed a 2.5 million account portfolio, refining project requirements and delivering successful outcomes. • Troubleshoot and triaged risk through setting key delivery targets within overall deadline, allowing for routine project benchmarking and adjustment of strategy/formation of contingency planning as appropriate. • Coordinated cross-functional teams of up to 20 associates, delegating project leaders to own various aspects of client requirements, continually performing status checks and adjusting as necessary to ensure on-track project status. • Strategically contracted and managed third-party vendors to assist in the timely completion of key initiatives. • Identified and qualified potential upselling opportunities and responsible for annual 10% account growth with customer base. • Continually orchestrated and directed the efforts of all internal and external team members, ensuring sufficient understanding of responsibilities, clarity regarding planning and execution, operational alignment, on-track completion of project milestones, and overall successful project delivery. • Habitually nurtured client relationships, building trust and proactively mitigating potential problems, and identifying customer's KPI's to deliver solutions. • Acted as the voice of the customer (VOC), ensuing alignment with client expectations and maintaining high-quality standards in project delivery