Meredith Conley Email & Phone Number

Austin, Texas Area

- Led successful expansion and upgrade of SharePoint environment resulting in a more robust SharePoint ecosystem and improved SharePoint use by company.- Created and presented training classes and personalized training sessions for content owners on the SharePoint internal web environment and other requested topics. - Analyzed and resolved 100% SharePoint trouble tickets for SharePoint 2007 and 2010 internal systems. - Completed small projects for business units regarding process automation and corporate communication. - Consistently top quarter trouble-ticket resolver. -Trained and mentored all new service desk employees.

-Ensured preservation of corporate data by checking backup job completion, rotating media offsite and completing test restores. - Completed and tracked auditing requirements. - Facilitated standardization of server installations by creating and using image masters. - Documented server, applications and backup systems software and processes. - Installed windows servers, assessed and solved general server issues and trouble tickets including application upgrades and migrations of HR and Accounting software.

Austin, Texas Area

- Maintained, analyzed, and repaired hardware and software systems. - Responded and resolved problem tickets and requests in a timely manner. - Supported and enforced information technology policies. - Installed and configured new systems, new applications, and completed upgrades of systems and software. - Ensured new employee systems and accounts were deployed and functional on first day of employment.

- Completed general troubleshooting for desktops, laptops, printers and other devices in a timely manner. - Documented all work in ticket tracking system. - Executed technology refresh program for desktop and laptop replacements, refreshing leased computers in a timely manner so as to avoid extra fees. - Completed domain migration projects and maintained and upgraded licensing software for engineering systems.

- Answered general desktop calls and resolved computer and application issues. - Maintained and upgraded bug tracking system. - Ensured backup system was functional and jobs were completing successfully.

- Maintained all desktop and laptop systems and also one NT 4.0 Domain controller. - Responsible for all telephone adds moves and changes using the Lucent Defiinity G3 system. - Created custom cabled network connections in cube systems and at the patch panel. - Managed consultants for both database creation and network implementation as well as linux O/S upgrades. - Educated employees on computer systems and other technologies used by the company. - Responsible for all IT vendor management and purchasing.