Meredith Pugh Email & Phone Number

Thomasville, North Carolina, Us

Recruited and led a large team (30+) of full-time and contract Program Managers, Project Managers and Project Accountants to deliver on an $80+ million annual portfolio for Retail Back Office functions including Human Resources, Marketing, Pharmacy, Corporate Financial, Legal, Digital, E-Commerce, and Supply Chain and Infrastructure Support.• Managed an annual technology portfolio of $80+ million (CapEx + OpEx) across two key retail support pillars. Collaborated with VP’s, Directors, and Delivery Managers to secure annual funding, manage project financials, establish financial cadences and deliver within a 2% underspend variance in 2021.• Recruited and developed the Retail Back Office tower project accounting team. Leveraged partnerships with senior project accountants in peer towers to ensure streamlined accounting processes across the various PMO towers and ensured the acumen was built within the Retail Back Office team.• Hired, promoted, off-boarded Program and Project Managers, identifying talent needs and determining the best fit for key resources within the team. Mentored team members and provided verbal and written feedback within my team and across peer towers.• Established PMO standardized practices including monthly operating reviews at the VP level to review Program/Project financial health, status, and RAIDs.• Collaborated with leaders across the organization to prioritize, fund, and staff IT Project teams to deliver against the IT Enterprise Roadmap and reduce technical debt, ensuring Ahold Delhaize companies can remain competitive in the marketplace.• Partnered with vendors to provide Project Management staff augmentation to ensure annual IT portfolio needs were met.

Led a project team to deliver the Kronos time and attendance Workforce Central and Dimensions systems across all Ahold Delhaize US companies as part of a broader HR re-platforming to SAP.• Led an assessment across multiple vendors to determine the best vendor to partner with to deliver the time and attendance modules and developed a strategy to deliver.• Negotiated vendor contracts with the Ultimate Kronos Group and a key external testing vendor for professional services, SaaS licenses and tenant environments.• Defined project delivery milestones, identified key stakeholders and provided C-level leadership updates on a weekly basis. • Partnered with other workstreams and SAP teams to ensure integration between the various modules of the HR re-platform.• Managed $10M budget across two vendors and internal teams, variance was < 1% underspend.

New York, Ny, Us

Led TIAA’s fixed annuity innovation strategy and defined the strategic product roadmap. Developed and led innovation labs, partnering with product actuarial, product managers, product marketing, and executives for enhanced payout products. Focused on driving market leading innovation ideas to simplify the process for internal and external clients.• Developed and presented compelling business cases for validated innovation ideas to executive leaders, projected total initial and ongoing costs, benefits and KPI’s associated with the development of the product.• Managed the full lifecycle and governance process required to proceed with the development of the approved product innovations.• Outlined key metrics and developed a measurement process in Sharepoint and Tableau to track lead indicators and analyze business trends to help formulate proactive strategies to drive increased annuitization and overall retention.• Served as the subject matter expert (SME) for income and annuity options across the organization to ensure all platforms were in sync and leveraging common technology and capabilities.• Worked across the enterprise as Product Manager and Product Owner in a SAFE Agile framework to create epics, features, and stories, continually manage the backlog, conduct iteration and system demonstrations for all business owners, and provide the approval of the design and developed product.

New York, Ny, Us

Directed strategic planning for multi-million dollar enterprise portfolios including creation of the comprehensive Business Case detailing program costs and benefits for a five year period, as well as program and project charters, creation and management of a comprehensive, multiyear strategic portfolio roadmap incorporating enterprise integration, development of rigorous processes to define metrics and measure success to tie back to the business case.• Managed a multi-year portfolio budget exceeding $30M and delivering year over year with an annual variance of less than +/- 2%.• Architected enterprise lead generation and management framework, setting strategic direction, defining scope, managing budgets and a team of business and IT resources to deliver the framework using an Agile methodology. Leveraged across the enterprise, increasing productivity 25% and inflows 300%+. • Identified enterprise integration points, engaged enterprise partners, and communicated capabilities built within the portfolios for other teams to leverage in meeting goals.• Administered all portfolio level: executive board, PMO, and Risk reporting, as well as financial reviews.

New York, Ny, Us

Lead a diverse team of full time and contract Senior Business Analysts and Program Managers on major platform client onboarding and client transition projects; day to day resource management, resource allocations, performance and compensation reviews, mentoring and coaching of team members, hiring and termination.• Executed multimillion dollar retirement recordkeeping programs for multiple projects and work-streams. • Aligned parallel strategic projects to ensure economies of scale and appropriate prioritization of work while synchronizing resource capacity.• Created detailed presentations to communicate program status to senior management, recommended changes in the program across business and IT teams.• Cultivated a register of product enhancements, change requests, and backlog items for sole and multi-vendor record keeping products. Provided time and cost estimates for priority items, reviewing with key business partners and senior management. Register became the foundation for 2013 product roadmap.• Collaborated with product owners, business partners and IT partners to successfully deliver the AutoEnroll, AutoSave, and QDIA programs

New York, Ny, Us

Propelled team on a two year multi-million dollar AGILE project to develop institutional master record keeping retirement benefits product, with the ability to be easily customized and configured. Moved into program manager position halfway into project and implemented core record keeping products. Designed application user interfaces, use cases, and as-is and to-be business models. Created and managed project charters, budget plans, project management plans (PMP), business requirements documents (BRD), functional design documents (FDD) and technical design documents (TDD), traceability matrices, project scope registers, and issues, risks, assumptions logs.

Austin, Texas, Us

Developed business requirements, created test cases, and performed validation testing to deliver PeopleSoft's EnterpriseOne CRM system using an Agile methodology.

Blue Bell, Pennsylvania, Us

Professional services client facing consultant responsible for the configuration, installation, training, and on-site support of proprietary check and E-Check processing and archiving solutions in financial institutions throughout the world with a focus on check processing, statement production, web banking applications, and data archiving and retrieval.