As the Director of Rooms at The Jefferson, Washington, DC, a high-end boutique hotel, I oversee both the front office and housekeeping teams. I am committed to orchestrating a seamless 5-star guest experience through collaborative efforts across various hotel departments.With a Bachelor's Degree in Hospitality Management and a Certification in Hotel Industry Analytics (CHIA), I have the skills and knowledge to analyze guest feedback, implement process improvements, and optimize hotel operations. I have also demonstrated my leadership and problem-solving abilities by successfully reopening the hotel after the pandemic and extending my responsibilities outside of the front office. I am passionate about customer service and hospitality, and I strive to create a memorable and positive experience for every guest.