Meredith Bakken, Csm, Cspo Email & Phone Number

Chicago, Illinois, US

Redwood City, CA, US

• Managed all aspects of security review programs for enterprise clients, from project scoping and initiation through delivery of recommended remediation
• Lead client programs and create long term plans for continued client success
• Created company project workflow process from scratch
• Served as primary liaison between Certus and client InfoSec teams, responsible for managing scope and budget
• Helped implement a new reporting tool and knowledge base to build out the project management team
• Experienced with identifying and escalating project risks (technical, legal, procedural, logistical, and communication) and facilitating mitigation

Manchester, Greater Manchester, GB

• Oversee projects with multiple phases, teams, and stakeholders from inception to conclusion, all while maintaining high customer satisfaction.
• Manage high volume of projects simultaneously, serving a broad spectrum of clients and security teams, each with its own unique set of requirements.
• Provide project oversight and escalate issues as appropriate.
• Support our sales team by fostering loyal customers and developing new business.
• Ensure precise delivery of NCC Group’s contractual commitments.
• Readily adapt to changes in schedule, team, and logistics.

Manchester, Greater Manchester, GB

• Oversee projects with multiple phases, teams, and stakeholders from inception to conclusion, all while maintaining high customer satisfaction.
• Manage a high volume of projects simultaneously, serving a broad spectrum of clients and security teams, each with its own unique set of requirements.
• Provide project oversight and escalate issues as appropriate.
• Support our sales team by fostering loyal customers and developing new business.
• Ensure precise delivery of NCC Group’s contractual commitments.
• Readily adapt to changes in schedule, team, and logistics.

Manchester, Greater Manchester, GB

• Enable the largest collection of information security talent in the world to do what they do best.
• Face the daily challenge of keeping multiple internal and external stakeholders engaged and productive.
• Ensure the continued development and improvement of long term partnerships with our customers.
• Spot gaps in our services and quickly develop processes to give our customers consistent, quality support.
• Help retain our pool of highly motivated security consultants.
• Support our sales team by fostering loyal customers and developing new business.

Chicago, IL, US

• Manage resource schedule including communicating with internal clients on campaign scheduling. Exercise discretion in scheduling conflicts.
• Forecast, plan and monitor resource availability within the three teams.
• Make recommendations on process improvement and operational execution on scheduled delivery of data and creative assets to support business.
• Utilize effective customer service techniques to handle internal scheduling conflicts.. Exercise discretion and independent judgment in communicating and resolving issues.
• Produce message scheduling reports and forecasts reports analyze program results. Perform analytics, establish regular analysis process, and create benchmark to identify trends or issues in scheduling
• Maintain accurate and complete message status and schedule files documenting the schedule for all three teams.

Chicago, IL, US

• Manage client email marketing campaigns including communicating with clients on campaign scheduling, targeting, mailing issues, procedures, and expectation setting. Exercise discretion in resolving client issues.
• Troubleshoot and monitor data transfers and data integration issues as part of complex, dynamic messaging templates.
• Make recommendations on process improvement and operational execution on delivery of data and creative assets to support business.
• Utilize effective customer service techniques to handle client concerns. Work with internal departments to manage client issues, assess impact, and develop solutions. Exercise discretion and independent judgment in.
• Lead process definition with clients on workflow to receive and manage messaging assets for campaigns. Manage creative asset delivery, coordination, and processing.
• Produce reports and analyze program results. Perform analytics, establish regular analysis process, and create benchmark to identify trends or issues.

Chicago, Illinois, US

• Lead a team of between 2-6 Quality Assurance Apprentices
• Team subject matter expert for four new company initiatives including: Mobile, Third Party Creatives, Interstitials and Quickturn
• Schedule and lead over 50 personalized trainings for teams across the organization
• Conducted interviews for new Apprentice employees
• Schedule trainings for all new Campaign Operations department employees
• Help drive overall team quality from 80% to 91% by helping the team prioritize their workloads

Chicago, Illinois, US

• QA campaigns pre-launch ensuring data accuracy and correct implementation.
• QA campaigns post launch, ensuring they meet business requirements and function as expected.
• QA client integrations post launch and ad-hoc as needed.
• Monitor running campaigns and companies alerting of any anomalies or errors and initiating the process to fix the issue.
• Troubleshoot issues that arise with clients (tickets), identifying the cause and fix or escalate to appropriate entity.
• Test new product releases ensuring user experience remains intact.

Chicago, IL, US

• Research, find and integrate daily deal sites into our system of record.
• I take my technical knowledge and put it to use by helping the company find more and more group buying sites.
• I interact with technical leads, product managers, and other business operations personnel to help streamline the company's processing of all these daily deals.

Chicago, IL, US

• Contributed to switching learning management system across the University.
• Dedicated member of the Instruction Design team at the School for New Learning Online program
• Completed switching over 70 courses to the new system

Chicago, IL, US

I did certain tasks such as create and export data from all the SNL Online course evaluations. I dealt with instructor contracts and monitoring the support email account. I also did everyday tasks such as Filing, copying and data entry.

Devens, MA, US

• Maintain, update and advertise the business on Facebook/Google
• Update and control Twitter for the business
• Investigate competitors and identify potential customers
• Categorize and record monthly sales data for business accounting firm
• Produce yearly reports for business

Bachelors, Interactive Media

Education record