• Managed all aspects of security review programs for enterprise clients, from project scoping and initiation through delivery of recommended remediation• Lead client programs and create long term plans for continued client success• Created company project workflow process from scratch• Served as primary liaison between Certus and client InfoSec teams, responsible for managing scope and budget• Helped implement a new reporting tool and knowledge base to build out the project management team• Experienced with identifying and escalating project risks (technical, legal, procedural, logistical, and communication) and facilitating mitigation• Implemented a new project management tool across the organization to better manage team schedules, invoicing, resource management, and project timelines.

• Oversee projects with multiple phases, teams, and stakeholders from inception to conclusion, all while maintaining high customer satisfaction.• Manage high volume of projects simultaneously, serving a broad spectrum of clients and security teams, each with its own unique set of requirements.• Provide project oversight and escalate issues as appropriate.• Support our sales team by fostering loyal customers and developing new business.• Ensure precise delivery of NCC Group’s contractual commitments.• Readily adapt to changes in schedule, team, and logistics.• Work alongside project technical leads, engage and drive our delivery teams to peak performance on every project.• Tackle tough internal projects such as new tool development and implementation; executing changes to policy and standards; and coordinating conferences.• Develop client- or practice-specific processes and project management specialities.• Contribute to and coordinate re-sales, project scoping where appropriate.• Conduct business intelligence and other forms of data analysis to help drive client relationships, or provide valuable insights on any number of projects.• Assist with resourcing for projects, making sure NCC Group gives the right project the right skills at the right time.

• Oversee projects with multiple phases, teams, and stakeholders from inception to conclusion, all while maintaining high customer satisfaction.• Manage a high volume of projects simultaneously, serving a broad spectrum of clients and security teams, each with its own unique set of requirements.• Provide project oversight and escalate issues as appropriate.• Support our sales team by fostering loyal customers and developing new business.• Ensure precise delivery of NCC Group’s contractual commitments.• Readily adapt to changes in schedule, team, and logistics.

• Enable the largest collection of information security talent in the world to do what they do best.• Face the daily challenge of keeping multiple internal and external stakeholders engaged and productive.• Ensure the continued development and improvement of long term partnerships with our customers.• Spot gaps in our services and quickly develop processes to give our customers consistent, quality support.• Help retain our pool of highly motivated security consultants.• Support our sales team by fostering loyal customers and developing new business.• Shoulder the complicated administrative and logistical burdens of our projects so our sales, operations and consulting teams can focus on their areas of expertise.• Own the success or failure of high profile projects.

• Manage resource schedule including communicating with internal clients on campaign scheduling. Exercise discretion in scheduling conflicts. • Forecast, plan and monitor resource availability within the three teams. • Make recommendations on process improvement and operational execution on scheduled delivery of data and creative assets to support business.• Utilize effective customer service techniques to handle internal scheduling conflicts.. Exercise discretion and independent judgment in communicating and resolving issues.• Produce message scheduling reports and forecasts reports analyze program results. Perform analytics, establish regular analysis process, and create benchmark to identify trends or issues in scheduling• Maintain accurate and complete message status and schedule files documenting the schedule for all three teams.

• Manage client email marketing campaigns including communicating with clients on campaign scheduling, targeting, mailing issues, procedures, and expectation setting. Exercise discretion in resolving client issues.• Troubleshoot and monitor data transfers and data integration issues as part of complex, dynamic messaging templates.• Make recommendations on process improvement and operational execution on delivery of data and creative assets to support business.• Utilize effective customer service techniques to handle client concerns. Work with internal departments to manage client issues, assess impact, and develop solutions. Exercise discretion and independent judgment in communicating and resolving issues.• Lead process definition with clients on workflow to receive and manage messaging assets for campaigns. Manage creative asset delivery, coordination, and processing.• Produce reports and analyze program results. Perform analytics, establish regular analysis process, and create benchmark to identify trends or issues.• Proof and quality check projects.• Maintain accurate and complete client files documenting specific requirements of each client.• Handle customer questions and complaints in a timely, professional manner.• Facilitate management of client enhancement projects. Assist in documenting, scoping, and communicating change orders.• Train Clients on the use of email marketing program management, reporting, and analysis applications

• Lead a team of between 2-6 Quality Assurance Apprentices• Team subject matter expert for four new company initiatives including: Mobile, Third Party Creatives, Interstitials and Quickturn• Schedule and lead over 50 personalized trainings for teams across the organization• Conducted interviews for new Apprentice employees• Schedule trainings for all new Campaign Operations department employees• Help drive overall team quality from 80% to 91% by helping the team prioritize their workloads• Served as a cross-team liaison between account teams.• Helped establish best practices and facilitated weekly knowledge share.• Troubleshoot issues that arise with clients, identifying the cause and fix or escalate to appropriate entity.

• QA campaigns pre-launch ensuring data accuracy and correct implementation. • QA campaigns post launch, ensuring they meet business requirements and function as expected. • QA client integrations post launch and ad-hoc as needed. • Monitor running campaigns and companies alerting of any anomalies or errors and initiating the process to fix the issue. • Troubleshoot issues that arise with clients (tickets), identifying the cause and fix or escalate to appropriate entity. • Test new product releases ensuring user experience remains intact.• Drive the QA process including: suggesting and implementing process improvements, identifying new tools and coordinating improvements with R&D.

• Research, find and integrate daily deal sites into our system of record. • I take my technical knowledge and put it to use by helping the company find more and more group buying sites. • I interact with technical leads, product managers, and other business operations personnel to help streamline the company's processing of all these daily deals.

• Contributed to switching learning management system across the University. • Dedicated member of the Instruction Design team at the School for New Learning Online program • Completed switching over 70 courses to the new system

I did certain tasks such as create and export data from all the SNL Online course evaluations. I dealt with instructor contracts and monitoring the support email account. I also did everyday tasks such as Filing, copying and data entry.

• Maintain, update and advertise the business on Facebook/Google• Update and control Twitter for the business• Investigate competitors and identify potential customers• Categorize and record monthly sales data for business accounting firm• Produce yearly reports for business