• Managed the daily operations of a luxury, high volume retail and restaurant brand • Increased profit margin quarterly and maintained a staff retention rate of over 80 % through my tenure• Led the opening management team with training of over 100 employees• Specialized in overseeing the wine & spirits program• Performed monthly beverage inventory keeping on target for costs, and assisted the general manager in P&L meetings overseeing budgeting and financial goals• Mentored… Show more • Managed the daily operations of a luxury, high volume retail and restaurant brand • Increased profit margin quarterly and maintained a staff retention rate of over 80 % through my tenure• Led the opening management team with training of over 100 employees• Specialized in overseeing the wine & spirits program• Performed monthly beverage inventory keeping on target for costs, and assisted the general manager in P&L meetings overseeing budgeting and financial goals• Mentored lead bartenders through development of our cocktail menu including seasonal menu branding• Worked with management team to reduce labor and maximize profits of restaurant and retail operations• Oversaw event marketing including in-store tastings, private dinners, and large scale off-site events• Increased sales and brand loyalty by developing and initiating VIP client relationships Show less

For my time with the Fairmont I have focused on growing and improving our team over the past 4 years. I have led the team to drive service standards for the Food and Beverage Outlets, FIG Restaurant, Lobby Lounge, and Pool Bar. I constantly seek ways to improve product and service as well as increase volumes and profit. We have seen an increase of 30-40% month-to-month year-over-year for our Food and Beverage department. During our rebranding of FIG Restaurant I played a key role in service for… Show more For my time with the Fairmont I have focused on growing and improving our team over the past 4 years. I have led the team to drive service standards for the Food and Beverage Outlets, FIG Restaurant, Lobby Lounge, and Pool Bar. I constantly seek ways to improve product and service as well as increase volumes and profit. We have seen an increase of 30-40% month-to-month year-over-year for our Food and Beverage department. During our rebranding of FIG Restaurant I played a key role in service for media dinners and the high profile guests we have in our restaurant.The launching of the new concept and training has afforded me time to show my positive energy for dynamic restaurants and my passion for food, wine and spirits. My passion has also fueled my study of wine through taking WSET classes. I have also gone through trainings for TIPS certification and safety is a key value we place in our restaurants. Through the high volume of hotel events and high profiles guests we constantly use our problem solving and communication skills, working well under pressure in a luxury fast paced environment. With the team I have developed our colleagues with a supportive coaching style. Developing relationships with our regular hotel guests has been a pleasure and I value the dedication of our team. Show less