-Consistently creates a welcoming environment for the client, focusing on the fun factor, the girlfriend experience with equal focus in driving top line sales.-Meets personal goals while maintaining a strong floor presence and control.-Forecast/reforecasts business, setting stretch goals to ensure Units per Transaction, Average Dollar Sale, Sales per Hour, Sampling and newness goals are achieved.-Coaches in the moment and holds team accountable.-Ensures Beauty Ambassadors consistently utilize company tools and resources, building a client based business and following up accordingly.-Identifies opportunities to drive traffic into store through community outreach, sampling and newness launches.-Ensures merchandising/display/marketing standards are maintained -Ensures consistent standards of cleanliness, maintenance and organization.-Communicates with District Manager inventory levels, markdowns and trends.-Establishes and maintains a safe work environment and ensures ongoing training and awareness.-Utilizes policies/procedures and company resources to ensure compliance.-Reviews payroll, thinking forward to ensure appropriate staffing levels during peak traffic.-Manages supply levels, cash control and other expenses.-Consistently diagnoses training needs, providing on-going training opportunities as needed.-Hires to the needs of the business, utilizing behavioral based interviewing to assess talent, selecting high quality, high performing teams.-Establishes clear expectations, shows people the way and provides direction, support and on-going feedback.-Leverages the strengths of management team and creates action plans to ensure Assistant Boutique Manager and Keyholder are able to assume greater responsibility.-Manages and assesses performance through consistent feedback and documentation of performance, coaching and creating developmental plans/performance appraisals.

Implement active coaching to optimize sales performance, conduct staff professional development, train and cultivate employees and store management, mentor on all aspects of the client relationship

Administered process to resolve customer grievances in a timely mannerDeveloped a tracking tool to understand the magnitude of customer complaints company-wideSupported store managers to resolve customer care issuesManaged social media communication Coached and supported retail staff with customer care strategies

Responsible for overall profitability of top volume store with over $750K in annual salesImproved customer service through training employees and monitoring customer satisfaction recordsCoached staff to build a vibrant, positive customer service environmentIncreased customer loyalty by encouraging relationship building and resolving customer issuesManaged staff by implementing company policy, scheduling shifts, and overseeing sales goals Educated and mentored new store managers within the district on company policy and procedures, point of sale software, job responsibilitiesMonitored stock levels and supplies to ensure store profitabilityAdministered weekly and monthly performance management reports to employees; celebrated successes and coach on areas of improvement

Educated customers about a variety of skincare, cosmetic, and body productsAssessed customer needs and maintained customer files to suggest appropriate productsBuilt clientele by establishing personal relationships with customersCoached employees about sales techniquesMaintained visual merchandising requirements according to corporate directivesTracked store goalsNetworked with neighboring businesses and organizations for in-store promotional eventsAssisted store manager with staffing, training, and monitoring sales goals