Provided a third-party logistics firm with new offerings to expand their economic footprint and guidance on a joint venture.

Partnered with executive leadership to develop an execution plan for expanding the firm’s presence in the Atlanta market, including internal operations and client acquisition.

Established the North America Salesforce Practice Operations Lead role and delivered new initiatives and processes; as a senior team member of the practice was responsible for growing the practice with a focus on cultural and team dynamicsHighlights include:• Managed daily activities for the NA Salesforce practice, effectively acting as COO, responsible for pipeline, resource management, recruiting, culture, and ad hoc business and resource issues, full understanding of the internal operations of a consulting firm• Functional Lead for a Salesforce Sales and Marketing Cloud Implementation for 12 Distinct Business Units in North America • Blueprint Lead for a Salesforce Sales and Service Cloud implementation for a Manufacturing client, introducing Conference Room Pilots (CRPs) to expedite the blueprinting phase to realize system benefits

Managed the divestiture of a major business unit per the loss of a Federal Communications Commission contract, including the facilitation of several federal and commercial stakeholder groups Highlights include:• Responsible for leading the transition of telecommunication and directory services from the incumbent to the new service provider, while maintaining all existing service level agreements and customer expectations• Participated in the internal organizational development of an incubation pillar to define, build, and successfully bring new offerings to market through a defined methodology and framework

Highlights include:• Sample Projects: Joint Product Venture, Architecture Assessment, Enterprise CRM Implementation, COTS End-to-End Telco Implementation, Customer Experience Roadmap, IT Transformation Planning• Sample Clients: Significant experience with Tier 1 clients in Communications space [AT&T, Cox Communications, Telefonia Cyfrowa (PTC)], Consumer Goods & Products, Manufacturing, and Agribusiness (CONA, Bass Pro Shops, Clayton Homes)• Contributed to revenue growth at account with sales totaling $22.3M in 2016; responsible for lead sales of $6.7M (including participation in all pursuits) with $4.6 in revenue managed, while maintaining 96% utilization • Directly responsible for teams of up to 15 resources with indirect responsibility of teams up to 40 resources• Responsible for organic lead sales of $4M in 2015• Facilitated a joint venture between two MSOs by managing all negotiations of the MSA and presentations to the CxO officers and SVPs of both companies; questioned senior executives of both companies to develop creative solutions for challenges of program• Program Manager of a small team brought in to help correct a large-scale CRM implementation that went awry (NetCracker’s TOMS solution); managed all financials for the $65.1M program, including budget and accruals across client departments and vendors• Led New Product Launch for a Telecommunications Provider with a budget of $26M and impacts to 50+ applications; responsible for all client and contractor resources

Assisted the GT Alumni Association increase alumni engagement.

Intern for the Director of Sales, contributed to increased hotel occupancy in the greater metropolitan Atlanta area.