I have the great pleasure of leading a team of customer obsessed, Solution Managers, who oversee all of the tools and applications that Microsoft employees and managers use to ensure their personal and employment data is captured accurately (HRIS). This team's efforts ensure that: - Newly onboarded hires are productive on day 1 - Employee pay and benefits are administered correctly - Managers have an effortless experience when they need to transfer employees across the company or change any of their employment data - Employees are able to painlessly transition out of the company to pursue their next great career adventureAdditionally, my accountabilities include: - Lead, cultivate and inspire a team of 5 Solution Managers to bring their "A Game" every day, while creating a culture that breeds customer obsession for the benefit of our employees and partners - Technical strategy, roadmap and process framework for our Employee Data Mgmt suite of tools - SAP HR, Employee and Manger Self Service applications, HeadTrax, Me.Microsoft, WinShuttle, and Certify - V.Next benchmarking and solution design - Root cause analysis and business case creation for technical enhancements - ensuring appropriate ROI exists for ruthless prioritization of business funds - Supervise all business aspects of user acceptance testing, systems integration, technical deployment and change stabilization - Framework architecture, governance, results tracking, capacity planning and budget management ($1 million +) - Stakeholder engagement and management across our IT and Business leadership teams

Oversee business architecture of our HR Shared Services customer support model and inquiry support processAccountable for key technology enablers: CRM tool, Telephony and Agent Desktop tools, and Knowledge Management SystemLead a global, virtual team focused on customer support strategy and creating a data driven, customer obsessed, culture within HR Operations.

• Business case development, requirements gathering, tool selection and technical implementation of Shared Services support technology, including Dynamics CRM and Telephony solutions• Influence the analytics strategy and KPI implementation to ensure ability to surface business intelligence and evangelize data driven decision making across differentiated audiences • International tool deployment including overseas onsite training and post-deployment support• Creation and implementation of all aspects of tool readiness, including employee training, desktop procedure guides, UAT scripts, and E-Learning assets • Increased global CRM tool adoption by 20%• Manage vendors and a team of 7 HR customer support representatives to ensure adherence to service level agreements and preservation of exceptional customer experience• Oversee program budget of $1+ million

Managed end to end tool resources, operations and performance for the Microsoft Mentor and MS 360 toolsRe-contracted and realigned work between key stakeholders in order to create efficiencies in process. This resulted in a 5% efficiency gain for both programsResponsible for creating and maintaining program documentation in accordance with SDLC methodologyEnsured tool availability of 99% throughout the business yearServed as Privacy subject matter expert for the T&OC organization and drove various privacy initiatives across the org. This resulted in an increase of 27% in two quarters of security compliance for T&OC employeesDrove staffing change management and training for Global Reporting initiatives. Project managed core team of stakeholders from Planning to Implementation phase of global reporting training project, which impacted international Staffing employee population

Program Manager of the OFCCP Compliance Program for Industry, College, Diversity and International Recruiting at Microsoft.Responsible for creating compliant Staffing processes that adhere to the regulations of the OFCCP department of the Federal Government.Responsible for the creation and ownership of the governance program withing staffing that monitors adherence to the updated recruiting process via Scorecard reporting.

Collaborated with Staffing Consultants, Staffing Managers and Hiring Managers within the Server Tools Business to increase efficiency in the overall staffing process and assist in meeting the annual hiring plan for the client groupImproved hiring results by ensuring data integrity in applicant tracking system (XpTEN), reviewing of candidate resumes, scheduling phone interviews, submitting interview schedule requests and initiating visa evaluation, relocation and background check processAssisted Staffing Consultants, clients, management and HR Generalists by developing and updating adhoc as well as standard reports upon requestPartnered with staffing consultants, recruiting coordinators and external candidates to ensure positive candidate experienceActed as Mentor and facilitated on-boarding process for new associates joining STB Staffing Associate team

Acted as primary point of contact and evangelist for Resume Push Project across multiple levels of Staffing/STB organization.Ensured client/partner satisfaction by executing product shipments in accordance with service level agreementsDeveloped high and low level communications regarding process format and implementationDrove communication of metrics, goals and Resume Push process via ad hoc reports, communication templates and process documentsMaintained focus on process improvements and developments by assessing client/partner feedback, streamlining of current procedures and measuring attainment of goals as well as impact of process changes upon ROICollaborated with team members to achieve V2 goal of 8 additional FTE hires in first 6 months (400% increase against V1 ROI)

Provided both technical and logistical support to a team of Recruiters and Hiring ManagementManaged candidate flow throughout hiring process including assessment facilitation, scheduling of interviews, recording of candidate data, report creation, and initiation of on-boarding processWorked directly with the line of business and Corporate Site Executives to determine staffing needs, create sourcing strategies and post appropriate requisitionsActed as liaison between newly hired associates, partner organizations and Global Personnel department while maintaining appropriate levels of confidentialityAdministered Personnel related transactions including sourcing and pre-screening of qualified applicants

Responsible for sourcing qualified individuals via professional networking, referral leads, cold calling and daily industry exposureDeveloped, maintained and managed relationships with loan officers and brokers, nationwideResearched, scheduled and executed various corporate sponsorships and exhibitions at local and national industry conventions, networking events and golf tournamentsProven track record of developing and implementing innovative recruiting strategiesAssisted in the processing and maintaining of new hire paperwork

Responsible for qualifying and placing appropriate candidates with clients in various industries throughout San Diego CountyBuilt and maintained business relationships between both clients and candidatesObtained and verified credentials of qualified candidates based on client requirements, goals and needsHeld post-interview debriefs with both candidates and clients to target issues or concerns which may hinder employment potentialNegotiated bill rates, annual salary and compensation increases between clients and candidates

Assisted in the development, planning and execution of EMILY’s List training sessionsParticipated in all aspects of Get-Out-The-Vote operations, including canvassing and phone bankingManaged and maintained the EMILY’s List Job Bank and Job Distribution ListResearched and informed staff about current events involving state elected officialsOrganized Campaign Corps job fairs and acted as the point person for alumni relations and prospective employers for the Campaign Corps Training Program

Reviewed and assessed resumes of law clerk candidates to determine qualifications and suitability for interviewActed as liaison between summer law clerks, associates, partners and managementInstituted weekly staff meetings to discuss summer program events and ideas that would enhance performanceOrganized firm and client parties, happy hours, dinners and various other events in order to positively impact firm/client relationsDrafted both offer and rejection letters for clerkship applicants