Meredith Hess Cipp/E Email & Phone Number

I have the great pleasure of leading a team of customer obsessed, Solution Managers, who oversee all of the tools and applications that Microsoft employees and managers use to ensure their personal and employment data is captured accurately (HRIS). This team's efforts ensure that: - Newly onboarded hires are productive on day 1 - Employee pay and benefits.

Oversee business architecture of our HR Shared Services customer support model and inquiry support processAccountable for key technology enablers: CRM tool, Telephony and Agent Desktop tools, and Knowledge Management SystemLead a global, virtual team focused on customer support strategy and creating a data driven, customer obsessed, culture within HR.

• Business case development, requirements gathering, tool selection and technical implementation of Shared Services support technology, including Dynamics CRM and Telephony solutions
• Influence the analytics strategy and KPI implementation to ensure ability to surface business intelligence and evangelize data driven decision making across differentiated audiences
• International tool deployment including overseas onsite training and post-deployment support
• Creation and implementation of all aspects of tool readiness, including employee training, desktop procedure guides, UAT scripts, and E-Learning assets
• Increased global CRM tool adoption by 20%
• Manage vendors and a team of 7 HR customer support representatives to ensure adherence to service level agreements and preservation of exceptional customer experience

Managed end to end tool resources, operations and performance for the Microsoft Mentor and MS 360 toolsRe-contracted and realigned work between key stakeholders in order to create efficiencies in process. This resulted in a 5% efficiency gain for both programsResponsible for creating and maintaining program documentation in accordance with SDLC.

Program Manager of the OFCCP Compliance Program for Industry, College, Diversity and International Recruiting at Microsoft.Responsible for creating compliant Staffing processes that adhere to the regulations of the OFCCP department of the Federal Government.Responsible for the creation and ownership of the governance program withing staffing that monitors.

Collaborated with Staffing Consultants, Staffing Managers and Hiring Managers within the Server Tools Business to increase efficiency in the overall staffing process and assist in meeting the annual hiring plan for the client groupImproved hiring results by ensuring data integrity in applicant tracking system (XpTEN), reviewing of candidate resumes.

Acted as primary point of contact and evangelist for Resume Push Project across multiple levels of Staffing/STB organization.Ensured client/partner satisfaction by executing product shipments in accordance with service level agreementsDeveloped high and low level communications regarding process format and implementationDrove communication of metrics.

Provided both technical and logistical support to a team of Recruiters and Hiring ManagementManaged candidate flow throughout hiring process including assessment facilitation, scheduling of interviews, recording of candidate data, report creation, and initiation of on-boarding processWorked directly with the line of business and Corporate Site Executives.

Responsible for sourcing qualified individuals via professional networking, referral leads, cold calling and daily industry exposureDeveloped, maintained and managed relationships with loan officers and brokers, nationwideResearched, scheduled and executed various corporate sponsorships and exhibitions at local and national industry conventions, networking.

Responsible for qualifying and placing appropriate candidates with clients in various industries throughout San Diego CountyBuilt and maintained business relationships between both clients and candidatesObtained and verified credentials of qualified candidates based on client requirements, goals and needsHeld post-interview debriefs with both candidates.

Assisted in the development, planning and execution of EMILY’s List training sessionsParticipated in all aspects of Get-Out-The-Vote operations, including canvassing and phone bankingManaged and maintained the EMILY’s List Job Bank and Job Distribution ListResearched and informed staff about current events involving state elected officialsOrganized.

Reviewed and assessed resumes of law clerk candidates to determine qualifications and suitability for interviewActed as liaison between summer law clerks, associates, partners and managementInstituted weekly staff meetings to discuss summer program events and ideas that would enhance performanceOrganized firm and client parties, happy hours, dinners and.

Ba, Double Major: Political Science (Concentration In Constitutional Law) & English

Activities and Societies: Political Science SymposiumDouble majored in Political Science (concentration in Constitutional Law) and English.

Education record

Activities and Societies: Habitat For Humanity

Washington Semester Program: Women And Politics Institute

Activities and Societies: Gender and Politics Institute