Meredith Hurt, Mba Email & Phone Number

Bethesda, Maryland, United States

Richmond, Virginia, United States

• Develop and execute aggressive short- and long-term strategic plans and OKRs for analytics, automation, and monitoring to drive performance improvements and customer satisfaction; as of July OKRs are 80% completed or.
• Lead business analysts in a cross-functional effort to consolidate and migrate 90+ data tables and 60+ scripts and reports to a more robust, controlled, and standardized data environment, enabling enhanced automation.
• Drive redesign of critical data source, partnering with 80+ teams representing 900+ stakeholders across the bank to define requirements, reach consensus, and rebuild complex tables and processes to increase accuracy to.
• Identify and solve automation challenges throughout the bank, leveraging Python, Automation Anywhere and Apps Script to streamline and standardize work, saving over 100 hours per year in manual tasks
• Manage a team of analysts and programmers, empowering the team to share ideas and make decisions while supporting individual growth and development in a quickly changing environment

Richmond, Virginia, United States

• Developed and led monitoring, alerting, and reporting strategy for global pandemic and two full fleet migrations within a year; supported senior stakeholders throughout the bank in complex and fast-paced change.
• Analyzed opportunities for software performance improvements and cost reductions; collaborated with business leaders, product, and IT partners to drive a 50% improvement in deposit fault rate in 8 months
• Identified and automated new real-time data sources and implemented proactive alerting across 10+ metrics to enable a 50% faster response to issues in hardware and vendor performance and improve business insights
• Enhanced controls and mitigated risk while automating manual processes and onboarding 3 new third-party supplier data sources

Richmond, Virginia, United States

• Created data-driven business case for targeted servicing enhancements that resulted in an additional $3.5 million spend to improve customer experience
• Built monthly performance forecast model incorporating seasonality, fleet hardware and software changes, and market trends that reduced data noise and enabled more effective identification of trends and issues
• Onboarded and trained new team members to grow the ATM analytics department by 50% in 6 months

Richmond, Virginia, United States

• Established new suite of top 5 channel KPIs to replace prior metrics and more accurately and effectively track ATM performance and opportunities
• Automated primary metrics calculations using SAS and simplified reporting by creating 10+ targeted performance dashboards to easily inform decision making around ATM placement, reliability, and deployment impacts
• Performed analysis of ATM reliability and vendor performance, providing insights and recommendations around customer complaints, ATM availability improvements, branch and vendor servicing schedules, and performance.

Richmond, Virginia, United States

• Traded over 1500 client accounts with more than $725 million in assets across 10 managed products
• Streamlined reporting with VBA; built and managed department database for tracking manager performance and client accounts, increasing the efficiency of daily trading and improving the accuracy of department.

Mba, Business

Ba, Biochemistry