As a Customer Experience Coordinator at Urban Outfitters, I develop training materials, improve policies, and leverage customer feedback to boost engagement and service quality. My diverse background in customer experience, historical interpretation, and audience engagement enables me to connect with customers, employees, and communities effectively.I spent over seven years at Historic Philadelphia, including managing operations at the iconic Betsy Ross House, honing my ability to engage diverse audiences and lead world class customer-facing teams (and yes, I do make flags!). In the retail industry, at United By Blue and Urban Outfitters, I've focused in customer experience management, developing key CX strategies and collaborating with product, e-commerce, and retail teams to align customer-facing initiatives with brand goals.My passion for learning and customer-focused approach help me create meaningful interactions and drive continuous improvement.