Meredith Lilly Email & Phone Number

Livonia, MI, US

• Assisted hospitals and private practice employees, suppliers, and vendors by leveraging technical acumen, fielding inquires to deliver tailored solutions and ensure an efficient healthcare operation.
• Demonstrated best practices for end-users regarding computer systems and clinical software, educating on effective usage and providing technical assistance where needed to drive customer success.
• Followed appropriate procedures for sensitive client scenarios, employing conflict resolution skills to adeptly diffuse situations and escalating advanced cases in accordance with company policies if necessary.

Noida, Uttar Pradesh, IN

• Assisted hospitals and private practice employees, suppliers, and vendors by leveraging technical acumen, fielding inquires to deliver tailored solutions and ensure an efficient healthcare operation.
• Demonstrated best practices for end-users regarding computer systems and clinical software, educating on effective usage and providing technical assistance where needed to drive customer success.
• Elevated user understanding of technical systems and promptly resolved open cases, building rapport and trust with clients to exceed benchmarks for first call resolutions and achieve a 95%+ quality rating.
• Followed appropriate procedures for sensitive client scenarios, employing conflict resolution skills to adeptly diffuse situations and escalating advanced cases in accordance with company policies if necessary.
• Supported the onboarding and mentoring process for new hires, guiding the understanding of process flows and enterprise protocols to facilitate a successful and efficient acclimation

St. Louis, MO, US

• Assisted hospitals and private practice employees, suppliers, and vendors by leveraging technical acumen, fielding inquires to deliver tailored solutions and ensure an efficient healthcare operation.
• Demonstrated best practices for end-users regarding computer systems and clinical software, educating on effective usage and providing technical assistance where needed to drive customer success.
• Elevated user understanding of technical systems and promptly resolved open cases, building rapport and trust with clients to exceed benchmarks for first call resolutions and achieve a 95%+ quality rating.
• Followed appropriate procedures for sensitive client scenarios, employing conflict resolution skills to adeptly diffuse situations and escalating advanced cases in accordance with company policies if necessary.
• Supported the onboarding and mentoring process for new hires, guiding the understanding of process flows and enterprise protocols to facilitate a successful and efficient acclimation.

St. Louis, MO, US

OR Specialization - Neuro and Pain Management

Southfield, MI, US

• Directed the strategic planning and execution of projects varying in size and complexity for 40+ local clients by establishing scope of work (SOW), delegating task ownership, supervising labor planning, and ensuring.
• Operated as the project manager (PM) for network infrastructure installations along with both VMWare and Citrix XenDesktop health assessments and upgrades to ensure full functionality.
• Maintained oversight for a risk analysis tool, monitoring performance and effectively assessing prospective concerns to proficiently manage and mitigate risk.
• Developed and implemented key process improvements aimed at workflow optimization, such as a planning template to streamline project scheduling and provide accurate estimates for all stakeholders.

Irving, Texas, US

• Regularly interfaced with pharmacists, vendors, and suppliers onsite, providing first and second level technical and procedural support to POS and QRS clients to ensure optimal systems performance.
• Continually met and surpassed established quarterly targets to achieve a 94%+ quality rating along with exceptional voice of customer (VOC) and center of excellence (COE) marks.

Jaguariuna, SP, BR

• Operated as the key point of contact and coordinated cross-functionally with Louis Vuitton associates, monitoring key performance indicators (KPIs) to deliver process improvement recommendations.
• Employed Six Sigma insights and conducted gap analysis, isolating procedural discrepancies and establishing initiatives to remedy internal deficiencies and enhance quality control (QC).
• Collaborated with support launch teams and established project scope, organizing and executing implementation while maintaining proper documentation to ensure compliance with defined guidelines.
• Cultivated, built, and sustained business relationships with key IT and external stakeholders, demonstrating subject matter expertise to effectively support teams.
• Continually delivered projects within established budget, time constraints, and quality requirements to ensure client satisfaction and safeguard brand prestige.

Jaguariuna, SP, BR

• Spearheaded the restructuring of an entire knowledge base for Ford Motor Company and Dunkin Brands Inc., comprising comprehensive document analysis and cross-functional collaboration with global engineering to ensure.
• Successfully overhauled an outmoded training program, prioritizing effective employee education to substantially improve customer satisfaction and reduce new hire attrition by 50%.
• Emphasized continuous improvement (CI) methodologies and integration through knowledge improvement projects to increase first level closure by 15%.

Jaguariuna, SP, BR

• Project Worked: Dunkin Brands Inc. Service & Knowledge Desk Provided first and second level technical and procedural support to POS/QRS Clients. Identified problems on hand & provided technical assistance with regards.
• Consistently achieved a high level of customer satisfaction by exhibiting a positive attitude and building trust with Clients and Vendors.
• Successfully diffuse volatile customer situations.

Pain and Medication Management Specialty

Certificate, Connect And Protect: Networks And Network Security

Certificate, Play It Safe: Manage Security Risks

Certificate, Foundations Of Cybersecurity

Certificate, Learn Javascript

Certificate, Learn Css

Certificate, Learn Html

Certificate, Python 101

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science (B.S.), It Project Management

Associates Of Science (As), Computer And Information Sciences And Support Services

Certificate, Medical Assisting & Phlebotomy