Recruited by FNB to bring financial services experience, expertise, and skill-sets needed to spearhead a fast-growing division in digital banking focused on the needs of millennial’s (now Gen Z) in downtown university/college markets. The Senior Banking Consultant - University Banking is accountable for developing university relationships/partnerships and student engagement strategies across FNB’s retail footprint. Continuing employee training & development, and promoting growth, leadership, and vision to the University Banking division.+ Developed FNB’s Student Digital Branch concept & University Banking Strategy over the past 7 years in efforts to remodel/improve FNB branches/staff on college campuses and drive student banking deposits. + Built Customer Interaction Model for student digital branch staff to utilize when engaging with the student market, local businesses, and university community clients+ Created a marketing/student engagement strategy to attract the millennial/Gen Z audience. Strategy resulted in several thousand new account openings in a single branch location over a 7 year period. Assisted Corp. Marketing Team in implementing this strategy on a larger scale in FNB’s traditional branches located in university markets+ Built strong relationships with several university academic leadership teams, their foundations, faculty/staff across FNB’s retail footprint~ Constructed and executed a Technical and Cost proposal, which ultimately won the bid for FNB’s 1st Exclusive Banking Contract with a well-known state university~ Negotiated deal and head liaison for completing a Naming Rights & Real Estate Agreement with well-known state university~ Created opportunities for personal and business account production, commercial lending, wealth management needs, treasury management needs, brand awareness, top talent recruitment, financial literacy seminars, professional development, and mutually beneficial partnerships.... Resume Provides More Detail

Customer Management Team member for the Capital One 360 Café in downtown Chicago. Assisted in running a remote-sight operation away from the corporate office environment. Lead the team in providing the Ideal Customers Experience, resolving issues for 360 customers, and Capital One Chicago Café associates.  Spearheaded an in-depth training and mentoring program for new associates, which solidified a uniform approach to associate orientation/education within the 360 business model and brand. Built new and strengthened existing community partnerships by planning and executing networking events inside and outside the Capital One 360 Café. Created and facilitated Café marketing enhancements around the Chicago area. Lead the Chicago Café team in number of accounts opened and was consistent Top Performer Nationally. 8-time recipient of the “NEXT LEVEL” Associate of the Month Award.

Key Sales Team asset for Capital One 360 (formerly ING Direct – acquired in 2013 by Capital One). Customer Management Team in last-line escalated customer service matters. Serviced financial needs of customers and perspective customers. Acquired new liability customers and cross-sold deposit products to existing customers. Advised, educated, created, originated, and serviced mortgage loans and products for current and prospective customers.  #1 Ranking Nationally as a Top Performer among sales team employees nationwide (As a Customer Advocate). Key motivator and leader in driving deposit, mortgage, and home owner account sales and service. Held department ambassador responsibilities that provided the opportunity to exchange divisional information, which created familiarity amongst all Capital One business lines. Instructed sales associates on company training modules, providing optimization of sales associate performance. Assistant Manager responsibilities in the absence of leadership.

 Community Service: Junior Achievement, K-12 Financial Literacy Education, Board Member - “Delaware Chili Run” benefiting the Boys Scouts of America, Easter Seals, and Orange Days of Giving (community revitalization) Served as a Peer-Mentor to assist new associates in their early development Selected member of the “Woman in Leadership” program ING Direct Liaison to transition process with Capital One Bank acquisition Instrumental in driving internal and external public relations initiatives

 Ranked in the Top 30% of Account Sales Associates, and as high as #1 in Delaware and the Top 5% nationally. Tested new online website, mobile application, and debit card products.

 Developed and maintained client relationshipsExecuted profitable IT Equipment sales to wholesalers, resellers, VAR’s, solutions providers, and Fortune 1000 customers worldwide Computer System Skillsets- Salesforce and QuickBooks

• Client sales and service responsibilities for supplemental insurance.• Insurance Producer License Certification