Identified risks, recommended remediation plans, and transitioned formerly off-shored and outsourced claims process to in house claim teams. Partnered with multiple lines of business to identify and resolve gaps in servicing causing losses for investor. Drove process enhancements to ensure regulatory compliance and reduce financial exposure from denied or curtailed mortgage insurance claims.Recruited, hired, trained, and led two new onshore teams and one off shore. Reduced servicing costs by $800,000 through ending outsourced claims processing contract. New in house team improved claim approval and timelines for filing with aggressive pipeline management and implementation of reporting to track claim due dates and outstanding receivables.Collected $480,000 in outstanding funds due to Nationstar with first preliminary analysis of outstanding claims paid. Contributed to bottom line business

• Initiated, implemented, planned, participated and lead discussions for a variety of senior and executive level meetings to detail risk management, strategic planning conference calls to improve procedures, processes, and training for loss mitigation, mediation, default accounts payable, compliance, and audit results. OCC (Office of the Comptroller of Currency) audit responses, escalated Office of the President projects specifically related to:Executive Leadership/GSE Investor preparation and presentation of portfolio performanceStatute of Limitations (SOL) KPI Mortgage Foreclosure Indicators SCRA Date Eligible/Ineligible Payoff/Reinstatement Quote Processes AGCOG (Attorney General Consent Order Compliance)CFPB (Consumer Financial Protection Bureau) action plan committee chairNSS (National Servicing Standards) action planning, FNMA, FHLMC, FHA, VA and private investor regulations/guidelines for servicing accounts in default/foreclosure/loss mitigation in order to implement strategies to reduce findings, eliminate risks, and leverage resources to reduce expenses in servicing. • Hired, coached, developed, trained, and motivated team of managers across 3 different sites with one being based overseas in India (Ft. Mill, SC; Beaverton, OR; Addison, TX, Hyderabad, India;) responsible for Home Equity Foreclosure, GSE Foreclosure, Missed Asset Sales, Vendor Audit Compliance• Established controls, automation, and effectively managed staffing capacity to optimize department P&L• Traveled frequently and currently hold Business Visa active until 2019 for India, as a subject matter expert in Wells Fargo Home Equity, LPS/ Black Knight Desktop, LSAM, MSP, FISERV, Vendorscape, ECAR, SHAW, HOGAN, EDM, and state specific foreclosure processes to strengthen the Wells Fargo Mortgage Default unit.• Subject matter expert in REO/EVICTION/Bankruptcy/Foreclosure claims recovery for servicer

• Provided coaching and answer questions relative to Underwriting activities and investor loan delivery.• Created process flows, procedures, and training aides as well as presented training materials to team leads and associates for title resolution training and short sale negotiation.• Negotiated with and managed external vendors providing services to the assigned business unit to ensure each service is performed according to contract requirements and according to accepted servicing standards.• Resolved customer complaints and disputes that have escalated beyond the department Managers or Team Leads.• Collaborated and partnered with Portfolio Management and Client Relations.• Developed Team Leads’ leadership skills and team building with successful implementation of Collateral Unit Mentoring Monday session.

• Managed loss mitigation specialists responsible for resolving delinquency of accounts in foreclosure.• Monitored performance and drive production to achieve monthly goals. In 3 months, turned around the lowest performing team into the highest performers for 5 consecutive months. Created Chase the Cup competition to award top performers in metric categories and establish recognition for best practices demonstrated by associates.• Examine, review and re-negotiate real estate purchase offers including sales terms, and concessions.• Coordinated and facilitated loss mitigation efforts with associated departments, foreclosure counsel, investors, Agencies, master servicing, default and real estate vendors and mortgage insurance companies.• Recommended and initiated loss mitigation workouts that are appropriate to the situation according to the Net Present Value (NPV) or Profit and Loss (P&L) results that are within internal guidelines and policies.• Comply with standards associated with customer contact including (Fair Debt Collections Practices Act)FDCPA regulations.• Coordinated with hiring manager and HR on the hiring, training, on-boarding, corrective action, and termination of employees. • Research, resolve, and escalate title issues, foreclosure disputes, and payment discrepancies• Implement disciplined expense management.• Demonstrated understanding of business drivers and recommended measures to further improve team performance results.

• Followed policy and procedures the business unit has in place to manage risks, follow all required internal control protocols, responds accurately and timely to all internal and external audit requests