Mark Markham, Cpc, Cec Email & Phone Number

Houston, Texas, United States

Willow Park, Texas

Talent development leader creating and communicating technical career advancement programs and tracking development in field, mining, manufacturing, and maintenance personnel. Experienced in launching and managing new LMS to track technical training, competency development, safety training and incident metrics in field, mining, manufacturing, and maintenance personnel.► Collaborate with senior executives to align learning initiatives with the company's strategic goals.► Partner with directors to develop and execute field employee upskilling and reskilling training.► Implemented scalable and continuous training initiatives to upskill and reskill the existing support experts in multiple product lines.► Create new technical leadership training for office and field-based supervisors.► Select and implement new Learning Management System.► Design and deliver technical leadership training courses.► Build competency-based career paths for 2,000 technical employees.► Spearhead and deliver company-wide training communication meetings, collaborating with senior leadership to increase visibility, buy in, and ensuring stakeholder engagement.► Trusted communication expert selected by CEO to lead outside vendor in building sales/marketing plans.► Led the training team successfully through organizational changes during the transition from a private company to a publicly traded corporation.► Managed a team of three remote instructional design team members using project tracking tools and providing constructive feedback to improve quality of the courses.► Work with FranklinCovey’s All Access Pass and building career paths based on leadership’s desired outcomes.► Created and facilitated Leading Excellence in HSE, a course in leadership based on safety leadership principles and the FranklinCovey leadership principles. ► Taught the Front Line Leadership course to field supervisors and managers.► Facilitated the Smith System of Driving course to light duty drivers.

Houston, Texas

Global division leader of field talent and early career leadership programs for 35,000 employee population.► Redesigned, created, launched, and communicated the global OFS early career leadership talent program.► Responsible for the development of 4,500 global technical employees, ensuring a skilled and motivated workforce.► Influenced engineers to bring development program from 79% to 91% on-time graduations in 1 year.► Coached and mentored field engineers, specialists, and operators in leadership, business, change management, and technical competence paths.► Partnered with cross-group HR leadership to define the key competencies, skills, and traits required for leadership success.► Partnered with Total Rewards to ensure clear and consistent differentiation of talent.► Experienced in working with the Mobility Team in managing engineers in global mobility programs.

Houston, Texas Area

► Managed team of 5 Safety Specialists responsible for safety data and training.► Initiated, designed, and implemented the Safety Internship Program.► Updated (BAKORE) PEC Training course to reflect Baker Hughes' safety and business requirements.► Collaborated with global HS&E team to establish & track safety competencies.► Supported global safety goals using data reporting to drive higher safety records in regions.R

North America Region

North America Region Talent Development Leader for 4,500+ technical field employees.► Collaborated with HR executives on decisions, contributing to effective talent management strategies.► Collaborated with HR leadership on personnel issue decisions.► Participated in the selection, rollout, and management of three LMS including Workday and Saba Cloud.► Communicated employee development performance metrics to executives.► Led regional executive board reviews of engineer graduations.► Managed the field mentorship program which was focused on hands-on training.► Built the technical competency champion mentor/coach program to build global competency assurance.► Worked with directors to evaluate, rate, and implement talent management of their engineer population.► Built the technical champion mentor/coach program to increase communication in the field on programs.► Identified and communicated technical and non-technical training gaps to training development group.

Tomball, Texas

Training Leader of division’s global development group. Virtual initiatives increased talent development participation and reduced costs of training.► Managed and developed technical talent development programs using adult learning theory, industry trends, and best practices to continually enhance them.► Negotiated stakeholder project pipeline to 60 prioritized projects. Led team to overachieve and deliver 71 in a downturn year, showcasing adaptability and resourcefulness.► Proactively managed course design and development process for assigned projects to ensure timelines are met; engaged stakeholders to escalate as needed. Used communication and interpersonal skills to effectively engage and manage stakeholders’ expectations.► Cross-collaborated with other training departments to create detailed business processes and data governance within the training ecosystem increasing alignment and synergies between them.► Designed and developed instructor-led and online courses using the ADDIE methodology, enhancing learning experiences.► Assessed the effectiveness of training programs through evaluations, surveys, quizzes, and practical performance assessments, making data-driven analytical improvements as necessary.► Led all outsourced vendor-based training increasing effectiveness of development and delivery team.► Successfully integrated the training team during a competitor acquisition, consolidating resources and expertise.► Managed teams of up to 18 employees, fostering a collaborative and high-performance work environment.► Co-created and led HR/Training Intern Program.► Collaborate with stakeholders and internal SMEs to create, review, and update training materials, including presentations, e-learning modules, videos, and other multimedia formats that align with skill requirements and organizational objectives.► Co-wrote two research papers for Society of Petroleum Engineers.

Global manager for instructional design team of up to 9 employees.► Created the first video-based de-centralized training course.► Collaborated with stakeholders and internal SMEs to create, review, and update training materials, including presentations, e-learning modules, videos, and other multimedia formats that align with skill requirements and organizational objectives.► Designed and developed instructor-led and online courses using the ADDIE methodology, enhancing learning experiences.► Co-wrote two research papers for the Society of Petroleum Engineers.

Manage and develop projects for ILT and WBT using instructional design methods (ADDIE process).

Creator of multiple forms of web, video, and print-based media. Created the first technical manuals for field operators in competency-based career programs. ► Developed technical and compliance courses using ADDIE methodology to distill detailed or dynamic concepts into digestible formats.► Proven experience working with a diverse set of Subject Matter Experts to analyze and understand business priorities and design curricula to meet those needs.► Designed and created instructor-led course on Business Ethics increasing compliance worldwide.► Developed various forms of web, video, and print-based media, enhancing training materials and content delivery using multiple software packages including Adobe Photoshop, Illustrator, InDesign, Motion, Premiere.► Used multiple learning creation software packages including Captivate and Articulate.► Created the first video interviews for use in sales and marketing training.► Collaborated with vendors to create field training modules, enriching out-of-classroom experiences.► Created technical manuals for field operators in a competency-based career program, ensuring comprehensive training resources.► Created Web-based courses, Instructor Led course training/technical manuals, and graphics for company manufactured equipment.► Designed, built, and copy-edited Introduction to Fracturing course, Coiled Tubing course.► Designed and built Adobe-based course animations.► Worked with vendors to complete projects.► Manage creation of informational marketing projects for proprietary technologies using outside development firms..► Established design standards for Training Department.► Created standardized templates and graphics for the Training Department - Technical Manual template, Training logos, Training Signage.► Presented at international conference for eLearning in Salt Lake City, Utah “Creating Quality eLearning (Step by Step)” - Meredith Markham & Pat Strike, 2006 eLearning DevCon.

San Antonio, Texas Metropolitan Area

Communications expert specializing in web and print-based communication to the public and press. Designed the first website and district-based communications newsletter for the school district. ► Developed multiple advanced PowerPoint animated communications for public board meetings and new school openings.► Provided guidance to executive staff on communication protocols and methods.► Received recognition from Superintendent for creative communications for the district Food Service department.► Managed design and production of projects through internal teams and external firms - District Maps, School and Menu Calendars, School Opening Invitations and Programs, District Reports, Groundbreaking Invitations.► Managed information flow to and from the commercial news media on PR issues.► Wrote press releases.► Handled press inquiries as needed.► Created and prepared photos/graphics for release to news media.► Designed/planned/responsible for district events - Sandra Day O’Connor High School Opening, Groundbreaking event for Mary Burns Michael Elementary School.► Developed multiple advanced PowerPoint communications for board meetings and new school openings.► Provided guidance to executive staff on communication protocols and methods.► Taught continuing education PowerPoint class for 1 year (6 sessions).► Mentored students from Communication Arts Magnet High School.► Received recognition from Superintendent for creative communications for the district Food Service department.

Took initiative to create first user manual with graphics which was highly praised by the client and company. ► Collaborated with Technical SMEs to produce training manuals on Medical Software► Decreased by 15% the number of calls received by help desk by creating the first manual with actual screenshots of the custom software.

Technical computer expert who took charge of implementing a new automated DJ Control system for the radio station. ► Installed and implemented new system.► Taught DJs to use the new automated system.

Edinburg, Texas, United States

Managed university newspaper staff of 13. Guided and coached new staff members in journalism and business ethics and how to be more effective writers/photographers.► Won 3 TSPRA awards for newspaper design.► Increased advertising revenue by 40% through use of advertiser-sponsored articles.► Won placement of photo in university magazine.

Wrote, took photos, and edited print-based advertising magazines to the public. ► Increased advertising revenue by 40% through use of advertiser-sponsored articles.► Imagined and created feature article section about student athletes which boosted ad sales.