* Converted volunteer info to new database & created reports to improve information management & reporting accuracy.* Maintained records of 100+ current volunteers.* Responsible for monthly/quarterly/annual reports on volunteer hours.* Developed several time-saving processes to streamline requests by administration & volunteers.* Consistently praised by management for quality & timeliness of reports, attention to detail, exemplary customer service & team-player attitude.* Created forms, flyers, event programs, etc. as required using Microsoft Word & Publisher* Facilitated annual computer-based training requirements for fellow volunteers on topics such as HIPAA, patient care, safety/security, hygiene precautions, etc.

• Notified agents of changes to listings.• Scheduled property showings with realtors/owners.• Ensured all listing information was kept up to date.• Assisted individuals and realtors with listing information.• Answered phones and directed inquiries to listing agents.• Updated intra-office database with listing changes/new listings.• Emailed agents after showing a property and noted feedback on proper reports.

* Federal and state income tax preparation

* Manipulated conference speakers' PowerPoint presentations for ease of viewing and use.* Converted PowerPoint presentations to Adobe Acrobat handouts and adjusted as necessary for clarity.* Researched industry information and updated company database accordingly.

* Designed and edited layout and copy of service and operation manuals for large drilling equipment.* Collaborated with others in department in compiling spreadsheets and reports for management analysis.

Work study position with responsibilities including data entry, word processing, switchboard, etc.

* Acted as a point of contact for customers; answered multi-line switchboard for office of approximately 20 staff members and transferred calls appropriately.* Provided additional back-up and support in an effort to uphold the departmental goals of financial brokers including assisting in the maintenance of customer records and composing letters, faxes, memos, and other correspondence as requested.

* Acted as a point of contact for customers; answered multi-line switchboard for office of approximately 20 staff members and transferred calls appropriately.* Provided additional back-up and support in an effort to uphold the departmental goals of financial brokers including assisting in the maintenance of customer records and composing letters, faxes, memos, and other correspondence as requested.