• Served as primary contact to 10,000 volunteers for Habitat’s domestic and international short-term service trips.• Reconciled escalated customer complaints and encouraged future involvement with Habitat.• Participated in two global project teams to implement a new, global trip evaluation and update our host program training for new hires.• Restructured the Global Village team leader application and trip proposal process to be more customer friendly and efficient.• Managed a project team to further professionalize the department’s customer service.• Designed the Global Village website through writing, editing and publishing content in a content-management system, and cleverly organizing complex information.• Developed new business processes to track customer and financial interactions for recently launched CRM software• Maintained updates for a standard itinerary and budget for host countries• Interviewed, screened and matched team leaders to a host country. • Trained team leaders in fundraising and recruitment, monitored their pre-trip documentation and debriefed their experience and finances.

• Managed HFHI’s Youth United program for ages 5-25 • Interviewed affiliates for State Farm Matching Grant amounts starting at $10,000• Planned travel and facilitated Action Planning Session for selected grant winners• Lead a team of Habitat Young Professionals with our new Enterprise partnership for Sandy Relief victims in the New Jersey area.

• Created a Women Build 101 training program and facilitated training for Habitat affiliates to increase the program engagement by 10% annually • Exhibited and presented at Habitat national and state conferences