Meredith Szymanski Email & Phone Number

Lone Tree, Colorado, United States

Littleton, Colorado, United States

• Responsible for management of the centralized internal US organization communication process and ongoing strategies that leverage multiple mediums including email, newsletters, and other online interactive tools.• Communicate all core program, product launches, key initiatives, business building initiatives and strategies to over 50,000 US Agents• Ensure communications are accurate and timely and aligned with all strategic priorities for the U.S. Organization by developing and executing comprehensive communication cadences for supporting the execution of all U.S. initiatives and marketing campaigns• Develop and execute comprehensive communication cadences for supporting the execution of all U.S. initiatives and marketing campaigns • Work cross-functionally with key stakeholders to obtain information in order to skillfully discern priorities, devise viable solutions and remain composed, motivated and focused during frenzied periods with multiple priorities underway.• Develop, manage and execute the U.S. recognition and incentive programs including Western Union’s annual President’s Club • Manage multiple external vendors/contractors and respected budgets to assist in the creation of numerous Agent communications vehicles • Determine desirable content, gather information, write, format, and design monthly newsletter for the U.S. organization and Agent population• Develop ideas, build business cases, and present proposals for ongoing communication enhancements to Senior Management • Demonstrate ability to build relationships that create trust, open dialogue, and full transparency across the enterprise • Communicate ongoing implementation of operational process enhancements that drive measurable improvements for Sales, Agents and Consumers

Englewood, Co

• Responsible for driving the expansion of the Western Union Brand Experience merchandising program in the U.S.• Drove Regional Marketing and US Commercial Field Sales adoption and utilization of Salesforce.com for Western Union Brand Experience reporting, task assignments and program reference.• Assisted in the optimization and growth of the Western Union Exterior Signage Program in the U.S.• Identified, promoted and implemented efforts to broaden Western Union’s industry specific and general awareness and reputation as the strategic marketing partner of choice in the field/retail/activation space.• Ensured that agreed upon customer deliverables were executed flawlessly, on-time and within or under budget. • Established collaborative working relationships by building effective partnerships with colleagues throughout the organization including the US Commercial Field Sales team, Marketing and Market Development Organizations.• Responsible for content, enhancements and user management of online inventory site, WU Mall.• Worked with outside agencies vendors to ensure retail merchandising and fixtures were relevant, impactful at point-of-purchase, and in line with brand standards.

Englewood, Co

• Responsible for supporting the deployment of the product/channel go-to-market strategy for the retail channel to maximize the through-put and productivity of the distribution pipeline for the three brands: Western Union, Vigo and OV.• Implemented and managed Retail Release Management Process to optimize organization’s effectiveness and ensured go-to market as unified voice and company by capturing all planned Retail initiatives, ensuring organizational readiness, and communicating to all affected stakeholders.• Worked with a variety of teams across the organization to implement projects in an effort to continually improve product performance and enhance the customer and Agent experience.• Drove taskforce to enhance Money Transfer by Phone product experience around transactions, equipment, customer service delivery, and product offerings.• Optimized 3-Brand Agent Lifecycle Management and ensured implementation and execution of best-in-class processes to support Sales and Agents.• Assisted in driving growth of the Money Transfer business at targeted Strategic Accounts by identifying account-specific product strategies and action plans and ensuring strategic alignment.• Created and implemented Velocity Guide to drive a standardized, consistent and repeatable product launch across the company.