Meredith Sheppard Email & Phone Number

Texas, United States

Dallas, Tx, Us

- Lean-Agile change agent certified as SAFe Program Consultant (4.5) helping to support transformation activities impacting existing processes and teams - Program Management of Technology Development application consolidation initiative providing a single integrated agent assisted sales tool that supports retail and call center agents for both consumer and business channels, followed by the migration of over 70,000 agents- Retail IT Program Management for merger initiative focused on Day One activities to support order flow upon merger closure, and ongoing application and platform consolidation efforts to align on a common order flow and application suite for Retail and Call Center agents- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.- Meet with project stakeholders on regular basis to assess progress and make adjustments.

Consultant within a Retail Service Delivery PMO (AT&T) with oversight of IT multi-year programs which included bridging the consumer online experience with the Retail experience, extended support to additional sales channels, and other strategic programs enhancing the unified billing platform to allow greater flexibility in offers and promotions available to customers.

Teaneck, New Jersey, Us

Retail Service Delivery IT Program Manager (AT&T) supporting multi-year enterprise wide programs, including projects which delivered a unified credit platform, unified billing platform, and projects that focused on bridging the consumer online experience with the Retail experience.

Dallas, Tx, Us

Responsible for oversight and management of approximately 20 Senior Technical Architects, Technical Architects, and Business Managers that provide program-level support of integration architecture for the Lightspeed Program. Project Lightspeed is AT&T's fiber deployment and IP-based service plan.  Manage UR&D Planning Efforts for each LS release, including driving necessary updates and approvals to both program-level Interface Agreement templates as well as documented integration standards, providing training documentation on newly introduced or problematic integration standards, and assigning leads across key integration areas Serve as single/escalation point of contact for application teams interfaces issues Work with architects and application teams to ensure designs are in alignment with Mass Market IP Systems Integration Standards and Specifications (ISS), and ongoing enhancements to the ISS are identified, created, approved, and communicated in a clear and timely manner Work with Principle Technical Architects, and other technical resources to solution integration issues throughout the SDLC, including documenting solutions, coordinating with impacted application teams to identify specific impacts and fixes, and scheduling solutions into releases based on priority Support the definition and implementation of new processes and tools to help improve the quality of integration deliverables, focusing on continuous improvement opportunities based on lessons learned from previous releases

Dallas, Tx, Us

Responsible for supporting Unified Requirements & Design (UR&D) and Executive PMO. - Establish measurement criteria and track IT delivery success- Provide rigorous Program Management Office support as part of Lightspeed Integration Management (LSIM)- Virtual team lead for UR&D Track Leads- Resolve Network Build and Network Activation issues impacting UR&D progress within the program- Creation of Network Build management approach and creation/support of its deliverables, including accountability matrix, scope checklist, system process flows and associated diagrams- Manage overall UR&D Planning Efforts for each release- Provide program strategy & issue resolution for the Network, Maintenance & Surveillance, and Provisioning tracks

Dallas, Tx, Us

Senior Program Manager chosen to be part of SBC-AT&T IT Merger Planning team, tasked with pre-merger facilitation, coordination, and support for all merger-related IT Services activities Development of Officer-level status reports (MS PowerPoint & Excel) Creation of IT Services organizational communications as requested Process and template development, implementation, tracking, and support to meet Legal requirements related to SBC-AT&T non-disclosure agreement Process and template development, implementation, and support for pre-approval of all merger-related IT development efforts Facilitation and consolidation of merger-critical documentation across IT teams Functional area support for Consumer, Wholesale, Internet Services, Governance & Process, Billing, and Branding, providing status and issue escalations as needed (Director-level and above) Internal processing of AT&T data and meeting requests

Dallas, Tx, Us

Multi-year enterprise-wide program to accelerate SBC’s time to market in the National Data Services marketplace, included enhancements within OSS support systems and infrastructure. Responsibilities included Program-level IT Change Management and IT Program Management for one of the major releases, WINDS Release 5 (W5). Change Management process definition, documentation, and training Ongoing project-level support for IT PMO as needed Facilitation of strategic meetings Integrated Project Plan support for W5 Development of W5 scope document, assisting application teams and architects with identification and documentation of specific scope items within all IT-impacted areas of the release Issue and jeopardy management Communications across IT application teams and IT Leadership Single point of contact for W5 onsite requirements sessions involving all impacted IT application teams and architects, as well as the IT clients

Hanover, Md, Us

Contracted as IT Project Manager at SBC responsible for providing program management support for data services-related projects as well as project management for specific applications supporting data services. Specific program management responsibilities include the implementation of IT changes and enhancements for the Out of Region/SBC Telecom PremierSERV Frame Relay, ATM, and DIA projects. In addition, assigned to manage the development of the Data Access Services Support Environment, Cross Reference Database, TOPCOM, and Long Distance ASR Mechanization. Converted to SBC employee. Facilitate and communicate across multiple client organizations and IT organizations to implement new products Support mechanization efforts related to various applications and client organizations Support application specific enhancements Timeline management Issues and jeopardy management Communicate project tracking and related issues to upper management and core teams Financials management, tracking, and support

Hanover, Md, Us

Contracted as Site Product Manager at Franklin Templeton responsible for managing deployment of upgraded hardware, Windows 2000-compliant software, as well as the migration of users to a Windows 2000 platform at five domestic and international sites for a Global Investment Company.  Management of site team which included User Acceptance Testing and Deployment team members along with on site and remote management of over 1500 end users  Responsible for gathering all requirements needed by the departments and providing those requirements in a consistent format to the core project team, which included all application, hardware, peripheral, network, scheduling, and training requirements Create and implement site testing and deployment schedules Submit weekly updates to the global project plan  Train users on the use of web-based requirements gathering tools First point of escalation for all site issues, whether related to requirements, testing, or deployment activities that were unable to be resolved internally by the department, Testing Team, or the Deployment Team Host daily site team meetings to build a strong site project team and allow better communications between site leads so issues were understood and resolved locally if possible, or quickly escalated to core team as required Work with application integration team for integration of applications into the Windows 2000 environment Provide any local or global issues as well as possible resolutions to project core team on a weekly basis for timely closure and implementation of changes required Accountable for risk assessment and management to ensure successful delivery of solutions

Project management, at a national level, of the deployment, installation, and activation of Digital Subscriber Line (DSL) collocation equipment, for both XDSL and HDSL. Specific DSL equipment deployed includes PairGain DSLAMs and Lucent DSLAMs for xDSL, and ADCs and LiteSpans for hDSL.  Identify any issues that prevent the progress of the project and drive issues to resolution with appropriate groupsDevelop and implement end-to-end process in order to streamline overall project Identify and reassess process gaps, determining new owners as necessary, and obtaining management approval regarding any changes Single point of contact for any collocation issues that would prevent the installation or the activation of DSL equipmentPrioritize sites into feasible deployment timeframes so appropriate goals and objectives are attainable Host weekly calls to communicate project status, capture issues, assign owners of issues, and drive outstanding issues to resolution  Provide biweekly highlight reports, communicating project successes to upper management Attend Executive meetings as requested to provide input on various project issues

Basking Ridge, Nj, Us

Represent the Local Service Delivery line organizations, including Provisioning, Switch Translations, and Order Coordination, in the development of new local products, services, delivery methods and technology.  Develop processes and procedures, initial training documentation, and business requirements to support the implementation of new local products, services, transport methods and technology Coordinate with Marketing, Network Engineering, Business Solutions Groups, and Finance to drive project issues to resolution Lead for SBC 271 Competitive trials, interacting with third party company appointed by FCC, SBC representatives, and MCI Legal representatives during testing; responsible for daily meetings, site visits, and the hiring and managing of contractors to support trials, and all associated documentation Monitor project intervals and track project completion dates Identify and resolve project issues affecting project completion  Management and inter-group coordination for technical trials, including Alpha and Beta testing of new services Complete weekly status reports for management team

Basking Ridge, Nj, Us

Work directly with Local Provisioners to facilitate Access Service Request (ASR) order processing. Converted to MCI/WorldCom employee.Responsible for creation and submission of Access Service Requests to all Local Exchange CarriersMonitor order intervals for Access Service Requests to ensure standards were metEscalate to appropriate Local Exchange Carrier personnel as necessaryFacilitate the communications between Local Provisioners and Sales via e-mail or conference calls

Managed and maintained customer accounts. Recruited personnel for client requirements for various positions such as administrative support, accounting, and general office positions.Establish new client accounts and negotiate billing ratesInterface with the clients and coordinate with recruiters to meet client requirements deadlinesConduct initial one-on-one candidate interviews including screening candidates to meet client-specified requestsNegotiate salary rates and contract terms with potential candidates

Bachelor, Business Administration

Education record