-Monitoring daily vendors' performances based on operational KPIs.-Analyzing the issues of low-performing vendors, generating reports and providing solutions for performance enhancement.-Sharing the results with partner vendors to improve their individual performance and accordingly improve overall Talabat performance.-Working together with Account Managers to take necessary actions.-Executing onboarding calls and follow-up calls to newly opened vendors.

-Performed a daily random audit on the not delivered orders in UAE, KSA & Egypt highlighting the root cause.-Planned & executed fraud investigations.-Identified opportunities for improving business processes, based on audit outcomes.-Monitored employees (Drivers, Ops, CS Agents) to check if they are following the company’s process.-Addressed performance problems through corrective actions and disciplinary process. -Focused on continuous improvement related to speed & service consistency. -Worked with cross-functional teams; Client support, Compliance, Account managers & IT to identify & resolve issues.

-Managed and resolved daily complaints ensuring outstanding customer service.-Followed up with McDonalds’ branches to settle the raised issues before breaching SLA. -Provided appropriate solutions & alternatives within the time limits.-Coached new hires to help develop their knowledge.-Identified, escalated priority issues and reported them to the high-level management.

-Assisted more experienced bankers run day to day business. -Built positive working relationships with existing and new clients.