• Maintained constant contact with key clients to develop service offerings and answer needs.• Worked closely with team leads to assign tasks based on individual strengths and project requirements.• Collaborated closely with the creative team to optimize the content calendar across all platforms, aligning it with the client's new marketing initiatives and product launches.• Monitored project timelines and ensured that all tasks were completed on schedule.• Addressed client concerns and ensured satisfaction throughout the project lifecycle.• Developed all documentation, schedules, and instructions for the creative team.• Reviewed ad copy and artwork files in adherence to brand style guides.• Implemented quality control measures to ensure that deliverables met or exceeded client expectations.• Kept projects on budget and moving efficiently through objectives.• Assessed and researched market competition in order to develop effective tactical marketing plans to drive client revenue growth.• Inspected and signed off on all concepts, proofs, and final marketing products.• Worked with brands such as ProCredit Bank, Manifesta, dua.com, KFC, The Body Shop, Würth, InstaBuilt, PECB, Green & Protein, Onze Recovery, Arrita Studio, Comodita, Viva Fresh Store, Viva Fresh Online, Dukagjini Bookstore, Prince Caffe, Finnesa, XPortalEsports, PostMan etc.

• Enhanced the travel experience for customers by providing superior and attentive customer service• Maintained ongoing communication with management teams to stay informed of market trends, customer needs, product offerings, and strategic direction• Inspected and verified passenger documentation to ensure compliance with regulations and standards• Coordinated ticket counter activities with ramp personnel to ensure efficient baggage handling and on-time departures• Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations to keep passengers informed and comfortable• Demonstrated the ability to manage time effectively while working in a fast-paced environment

• Monitored teacher performance and tracked student progress in programs initiated by the Kosovo Pedagogical Institute, using data to inform ongoing improvements• Participated in roundtables with representatives from the Municipal Directorate of Education, sharing insights and ideas to enhance educational practices• Prepared the materials for publication on the Kosovo Pedagogical Institute's official website, promoting the organization's mission and achievements• Created a comprehensive database for the certification of teachers, streamlining the process and ensuring compliance with relevant standards• Reviewed and proofread draft projects and reports from research staff to ensure accuracy, clarity, and consistency