Mergita Morina Email & Phone Number

Albania

Kosovo

• Maintained constant contact with key clients to develop service offerings and answer needs.
• Worked closely with team leads to assign tasks based on individual strengths and project requirements.
• Collaborated closely with the creative team to optimize the content calendar across all platforms, aligning it with the client's new marketing initiatives and product launches.
• Monitored project timelines and ensured that all tasks were completed on schedule.
• Addressed client concerns and ensured satisfaction throughout the project lifecycle.
• Developed all documentation, schedules, and instructions for the creative team.

Kosovo

• Enhanced the travel experience for customers by providing superior and attentive customer service
• Maintained ongoing communication with management teams to stay informed of market trends, customer needs, product offerings, and strategic direction
• Inspected and verified passenger documentation to ensure compliance with regulations and standards
• Coordinated ticket counter activities with ramp personnel to ensure efficient baggage handling and on-time departures
• Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations to keep passengers informed and comfortable
• Demonstrated the ability to manage time effectively while working in a fast-paced environment

Kosovo

• Monitored teacher performance and tracked student progress in programs initiated by the Kosovo Pedagogical Institute, using data to inform ongoing improvements
• Participated in roundtables with representatives from the Municipal Directorate of Education, sharing insights and ideas to enhance educational practices
• Prepared the materials for publication on the Kosovo Pedagogical Institute's official website, promoting the organization's mission and achievements
• Created a comprehensive database for the certification of teachers, streamlining the process and ensuring compliance with relevant standards
• Reviewed and proofread draft projects and reports from research staff to ensure accuracy, clarity, and consistency