Coordinating Social Recruitment. Accurately inputting & monitoring accuracy of data on SRF CRM System. Handling communication with internal & external customers. Completing complex administration in accordance with company procedures. Booking candidate interviews. Ensuring candidates with learning disabilities are prepared for interview with crib sheets and ensuring employers are aware to make relevant adjustments to the interview process. Maintaining and establish systems for the smooth running of the department. Managing a busy central inbox. Coordinating application links being sent to candidates and updating records and employer trackers carefully. Assisting account managers and ensuring strong communication through the team to ensure training providers and employers are receiving excellent service.

During this tenure, I maintained confidentiality of guest records, handled payments/refunds, and updated detailed financial records. I successfully ensured compliance with GDPR regulations. I scheduled bookings on detox weeks at Portuguese Health Retreat through complex booking system. Additionally, I organised bookings and payments and delivered detailed reports for up to 50 guests per week to executives and wider team.• Managed huge volumes of existing customer bookings throughout pandemic period and dealt with customer concerns and travel restrictions by demonstrating adaptability, problem resolution, and diplomacy.• Designed training manuals for new hires, delivered training, and resolved personnel and time management issues.• Took over 200 guest bookings on record breaking weeks, most profitable area of overall business as part of a very small team.• Utilised diverse range of office software, including email, third-party booking/internal systems, financial records, spreadsheets, and databases for proper recording of updated data.

In this period, I performed general office key duties, including travel bookings, diary management, meetings arrangement, conference calls, business lunches and events organisation, project work, and final draft minutes editing. I partnered with finance/HR department on resolution of payroll queries and personnel issues.• Saved company money of external recruitment by filling temporary vacancy.• Ensured seamless transition and continuity of service through provision of continuous service excellence.Over the course of this period, I arranged client conferences in London and Europe, whilst overseeing all activities relevant to communications and logistics of events. I co-ordinated merchandising projects as per stated timelines for Happy Meal promotions across Europe. • Guaranteed effective management of all customer requests for McDonald's Europe Ltd.• Supported McDonald's Europe Ltd. to receive and validate project data as well as reports.• Integrated project updates by interacting with multiple agencies in timely manner to meet client approval.

In this professional period, I provided full account management services and communicated with international business agents and publishers to increase distribution channels. I scheduled courier services for key clients to fulfil crucial deadlines. Additionally, I generated top-level reports and evaluated sales results to discuss feedback with clients during meetings. • Created strategic plans for clients with a focus on securing new business.• Trained several junior team members and assigned administrative functions to employees.• Planned promotions for European fashion weeks and devised bespoke plans for fashion magazine portfolio.