Our focus is on employee success, and my responsibility is to see that our team has the tools they need to be successful, to reward them properly for their efforts, and to ensure that their future remains satisfying. By strategically implementing workforce planning, acquiring new businesses and optimizing existing strengths, we will continue to be the leader of our industry. Continuously improving business operations and adapting those processes to achieve long-term objectives and visions are key to maintaining company growth. By identifying, monitoring, and managing systems and processes that increase production efficiency and create cohesiveness amongst our professional team, we will achieve our current goals, and make great strides toward our long-term vision.

With over 200 years combined experience transporting agricultural and other bulk commodities across the United States, our purpose is to provide practical and innovative transportation solutions that improve distribution and profitability for producers, shippers, carriers, and users of agricultural products. Managing 4 of the world's largest bulk agricultural providers, RFG Logistics is the leader in specialty product transportation solutions.RFG Logistics is part of Retzlaff Grain Company, a Nebraska agribusiness founded in 1958. Specializing in the transportation of agricultural products, such as feed ingredients, organic grains, fertilizer and other bulk commodities, RFG Logistics provides practical and innovative transportation solutions that improve the distribution process and increase profitability for producers and manufacturers.

Managed Flight Coordination team, ensuring proper scheduling, flight planning, crew support, regulatory and company GOM compliance for 100+ aircraft and 250+ pilot operation under FAR Part 135 and 91. Responsible for system implementation, facilitating customer service to internal and external customers, and managing costs for aircraft operations.• Successfully integrated FlightRisk® and FlightBridge® systems with the current scheduling program for use by both flight coordinators and pilots• Successfully managed the division of internal department roles/teams, separating crew coordination, day-of flight operations and future outlook operations to effectively meet demands of growing company• Implemented daily ops review process, and daily stand-up briefings between operations, maintenance control, revenue management and client services teams• Created “Launch & Learn,” a continuous monthly company-wide live training session covering any pertinent topic related to the operation or business

Managed chauffeur and dispatcher staff, including recruiting, training, performance management, staff compensation and payroll. Managed vehicle maintenance, valuation, sales and refurbishment schedules. Responsible for DOT, OSHA and internal safety systems compliance. Developed sales and marketing strategies for Private Aviation sector of the business.• Successfully implemented industry-changing chauffeur pay structure, resulting in average 6% wage increase while maintaining acceptable pay-to-revenue target percentage• Successfully transitioned DOT driver compliance recordkeeping system to 100% paperless• Developed new business campaign to target private aviation sector, and simplified rate structure for this sector

Coordinated aircraft and flight crew schedules to safely and effectively meet aircraft owner and salesdemonstration and/or charter operation purposes. Responsibilities included schedule optimization, quoting, vendor relations and negotiations, customer service, call center management, information system management, regional infrastructure, human capital management, and expense management.• Managed and successfully implemented $2.1M project for new flight operating system• Managed year-over-year customer base increases of 20-37%• Managed year-over-year flight volume increases of 30-40%• Improved revenue utilization of fractional aircraft by 5%• Optimized crew alignments and assignments of 65-105 pilots• Resolved customer conflicts while maintaining a 0% customer loss due to service issues• Wrote policies to standardize complex business philosophies to encompass current and future business objectives• Reported directly to CEO and COO while managing team of 10-15 direct reports• Wrote and developed training programs and departmental employee development plan with goal-driven expectations• Negotiated vendor contracts to lower fuel expense by $100-200k per year

• Loaded/unloaded Airbus A300 and B727• Maintained 98% on-time push back percentage• Trained and qualified on de-ice equipment, tugs, belt loader, Commander 15 and Commander 30 loaders, other ramp equipment• Handled dangerous goods/hazmat, live animals and perishable goods

Managed domestic and international charter flight operations and flight support. Pursued aircraft management and lease opportunities, and international charter sales opportunities. Oversaw development of Jet Card program, along with related marketing efforts with fleet consisting of Gulfstream G550, Bombardier Challenger 604, Gulfstream G200 and G100, Citation V, and Citation II• Successfully lead dispatch team through IBAC/IS-BAO Stage 1 registration and ARGUS Platinum certification• Managed charter revenue flight operations for $100k+ trips netting 5-15% margin• Managed team of 3-5 direct reports• Wrote and developed international trip planning processes• Secured exclusive contracts for VIP Clientele including Government and Foreign Diplomats

Managed two FAA Part 135 charter certificates; AFS Group (fixed wing) and DougMac Air Limited (helicopter), directing all flight operations and support functions. Negotiated aircraft management contracts, produced retail charter leads and secured wholesale charter agreements. Produced and negotiated facilities contracts. Negotiated fuel procurement contracts with direct suppliers and fuel brokers. Applied for, reported and collected grant monies from Federal, State and Local government agencies for Airport Improvement Program. Developed Lorain County Regional Airport in areas such as capital, infrastructure, safety, and security.Promoted to Sales Director for Charter Operations, Aircraft Management and FBO Sales in 2008• Negotiated airport and FBO fuel supply agreement with Avfuel Corporation resulting in 4% higher margin on fuel sales for Company and Airport• Successfully prepared RFP responses, negotiated and won contracts for several $10-20k facilities projects including Cleveland MetroHealth Center Life Flight operation base• Consulted on $20M project for Cleveland Metro Life Flight to procure 4 Eurocopter EC135 helicopters and sell 4 Sikorsky S76 helicopters, and to investigate moving the operation to a FAA Part 135 certificate• Managed account and negotiated renewal contract for scheduled and breaking news aerial broadcasting for Scripps Broadcasting station WEWS-5• Reported directly to Owner/CEO and managed team of 2-5 direct reports

Scheduled and aligned 212 aircraft and 600+ pilots. Managed day-to-day flight schedule of up to 330 flights per day. Recognized by peers as being a reliable supporter for team challenges, receiving several “above and beyond” recognitions• Maintained a 72% or greater utility metric (critical figure was 70%)• Developed, tested and assisted in successful release of second generation Minimal Impact Optimizer operating system• Received “Higher Plane” award