Meridith Sanford Barnes Email & Phone Number

Charlotte, NC, US

Lead customer success teams, support teams, implementation teams, sales enablement & operations teams and the PMO (~20 people), with significant ownership of decision making and implementation. Set the client relationship/retention strategy with a customer-first culture. Steer foundational improvements to alignment and communication.

Provided leadership and strategic direction to account management teams, sales teams, implementation teams and the PMO. Implemented a new structure with a customer focused and carrier focused approach. Championed solution selling and partner expansion to drive revenue and client retention.

Provided leadership and guidance towards client services and service offerings for iQmetrix suite of products. Ensure clients have access to superior quality expertise and services to help grow and maintain their business. Responsible for communicating product gaps, design suggestions and feedback to ensure our products and services remain cutting edge.

Oversee the launch process, success and development of interactive retail products. Responsible for acting as an industry and product expert to ensure a smooth experience for clients. Lead store planning, product setup, hardware decision and implementing retail best practices with the customer. Responsible for communicating product gaps, design suggestions.

Directed the visual presentation and store planning efforts for all Lowe’s retail locations within the US. Collaborated with multiple levels of management to ensure visual consistency across multiple locations in support of overall store brand positioning, Lowe’s visual standards and customer experience. Responsible for the overall aesthetics of the store.

Directed the design and artistic intent of in-store signage for all Lowe’s retail locations within the US. Responsible for the creative direction, copy writing, placement, substrate specification, photography and coordination of over 8,000 pieces of signage annually.

Managed the brand identity design, logo design, brand voice, brand manual production, package design and vendor production for 50+ Lowe’s private brands. Responsible for creative deliverables and vendor adherence to packaging standards.

Created page layout for Lowe’s national advertising. Responsible for the page design, product placement and photography for all Seasonal and Paint circular pages.

Main point of contact and relationship owner onsite at Lowe's Corporate Office. Managed, reviewed and approved all vendor submitted signage and displays for Lowe’s Companies. Responsible for the adherence to and creation of the Lowe’s Vendor Signage Guidelines.