Senior Leadership, Operations – Outpatient & Hospital Pharmacies
Seattle, Wa, Us
In my role at Seattle Children's Hospital, I had responsibility for operational oversight, financial performance, strategic planning, payer contracting, and regulatory compliance for all outpatient pharmacy service lines (retail, infusion, surgery) throughout the Washington, Alaska, Montana, Idaho (WAMI) region. I was able to achieve a 24-hour operational model for retail pharmacy for the first time in the history of the organization. As 340B Advisory Committee Chairperson, I improved institution-wide compliance oversight for 340B Drug Pricing Program via split billing software implementation, creation of new management/auditing roles, and a committee restructure. These changes enabled Children’s to realize more than $10 million in drug cost savings annually. With the goals of improving patient safety and enhancing revenue/financial outcomes, I oversaw the Epic Willow Ambulatory conversion and Willow Ambulatory/Professional Billing integration amidst the hospital-wide Epic EHR conversion. I had accountability for 3 pharmacy cost centers’ annual operating budgets (approximately $40 million revenues), and in my first two years, I achieved $1.3 million and $2.4 million in annual budget reductions, respectively, that resulted in the outpatient pharmacy becoming revenue positive for the first time in recent history. Additionally, I reduced unnecessary annual drug inventory spend by ~$600k by returning underutilized inventory and adjusting par levels. Further, in response to COVID-19 patient care needs, I led my teams to provide curbside medication delivery and expanded prescription mail services.