Meridith Richardson Email & Phone Number

• Build and maintain strong relationships, understanding customer business objectives and challenges to effectively support them.
• Collaborating with SpryPoint customers in reviewing new technology and utility processes.
• Coordinating with CSMs on customer success strategies aligned with company goals, driving customer satisfaction and retention.
• Reviewing customer feedback and ideas to the product team and across the organization.
• Define and track key performance metrics to measure the effectiveness of the onboarding process through sales, implementation, and customer service.
• Developing and managing reference processes and customer communication with Sales.

• Managed relationships with key customers in the Southeast to ensure referenceable contacts and identify opportunities for additional offerings.
• Collaborated with both meter manufacturer and payment processing partners to deliver customer engagement solutions capable of advanced payment options, consumption analytics and industry knowledge.
• Specialized in leveraging AMI investments for water utilities through customer engagement and customer communication – providing usage analytics, leak detection, conservation tips and high usage notifications.

• Focused on municipalities and utilities, delivering consolidated payment solutions and customer engagement technology across various departments.

Dallas/Fort Worth Area

• Worked with leaders in utilities, insurance, and financial services to provide state of the art payment technology with a consultative sales approach.
• Collaborated with internal leaders in product to update web and mobile platforms to exceed industry standards.
• Develop and implement effective communication strategies to build customer engagement and brand awareness.
• Led efforts to update all marketing and sales materials.
• Initiated, developed, and managed educational webinars for current and potential customers.

Charlotte, North Carolina Area

• Focused on selling payment processing platforms to utilities and local government.
• Collaborated with leaders in finance and customer service to improve their billing and payment processes – results for utilities included reduced call volume, raising payment adoption, and improving customer service.
• Managed Harris Local Government partnership.

Blacksburg, VA

*Acquired by Paymentus in April 2014

Beltsville, MD

• In charge of finding new accounts, opportunities, and correct contacts.
• Demonstrated effective cold calling skills leading to scheduled meetings with qualified prospects.
• Discussed marketing and public relations goals with CEO’s, VP’s, and marketing communication leaders of mid-market companies.
• Chosen by the VP of Sales for helping to develop sales pitches and selling strategies for new, state of the art, marketing software.
• Consistently a top performer in Lead Generation.

Wrote contracts and demonstrated exceptional customer service skills.Marketed services locally with body shops and dealerships.Participated in profit-loss analysis, revenue management, problem solving techniques, and business-to-business marketing strategies.Number one intern in Group 16 (MD, DC, VA area) based on sales and revenue per car.Consistently in.