Meridith Richardson Email & Phone Number

Jefferson, Ga, Us

● Build and maintain strong relationships, understanding customer business objectives and challenges to effectively support them.● Collaborating with SpryPoint customers in reviewing new technology and utility processes.● Coordinating with CSMs on customer success strategies aligned with company goals, driving customer satisfaction and retention.● Reviewing customer feedback and ideas to the product team and across the organization.● Define and track key performance metrics to measure the effectiveness of the onboarding process through sales, implementation, and customer service.● Developing and managing reference processes and customer communication with Sales.

● Managed relationships with key customers in the Southeast to ensure referenceable contacts and identify opportunities for additional offerings.● Collaborated with both meter manufacturer and payment processing partners to deliver customer engagement solutions capable of advanced payment options, consumption analytics and industry knowledge.● Specialized in leveraging AMI investments for water utilities through customer engagement and customer communication – providing usage analytics, leak detection, conservation tips and high usage notifications.

● Focused on municipalities and utilities, delivering consolidated payment solutions and customer engagement technology across various departments.

Dallas/Fort Worth Area

● Worked with leaders in utilities, insurance, and financial services to provide state of the art payment technology with a consultative sales approach.● Collaborated with internal leaders in product to update web and mobile platforms to exceed industry standards.● Develop and implement effective communication strategies to build customer engagement and brand awareness.● Led efforts to update all marketing and sales materials.● Initiated, developed, and managed educational webinars for current and potential customers.

Charlotte, North Carolina Area

● Focused on selling payment processing platforms to utilities and local government.● Collaborated with leaders in finance and customer service to improve their billing and payment processes – results for utilities included reduced call volume, raising payment adoption, and improving customer service.● Managed Harris Local Government partnership.

Blacksburg, Va

*Acquired by Paymentus in April 2014

Beltsville, Md

• In charge of finding new accounts, opportunities, and correct contacts.• Demonstrated effective cold calling skills leading to scheduled meetings with qualified prospects.• Discussed marketing and public relations goals with CEO’s, VP’s, and marketing communication leaders of mid-market companies.• Chosen by the VP of Sales for helping to develop sales pitches and selling strategies for new, state of the art, marketing software.• Consistently a top performer in Lead Generation.

Wrote contracts and demonstrated exceptional customer service skills.Marketed services locally with body shops and dealerships.Participated in profit-loss analysis, revenue management, problem solving techniques, and business-to-business marketing strategies.Number one intern in Group 16 (MD, DC, VA area) based on sales and revenue per car.Consistently in the top 5 in the area and top 20 in Group 16 compared with all employees from interns to branch managers.