Meridith Tutor Email & Phone Number

Jackson, Mississippi, United States

Mobile, Alabama, United States

Guide the strategic direction to drive excellence across customer application implementations through process design, enhancements, negotiation, project execution, and comprehensive analysis for a hospital information system. Leverage data analysis to continually improve people, processes, and systems. Serve as trusted advisor to C-Level executives, clients, vendors, and end users in resolving complex issues during the project and post implementation. HIGHLIGHTS:➥ Coach, mentor, and Lead a team inspiring a culture of inclusion, performance, and innovation.➥ Enhance application acquisition and optimization by creating an environment that promotes end user satisfaction across all products (Laboratory Information System, Blood Bank, Pathology, Radiology Information System, Mammography System, Therapy, Nutrition, Cardiopulmonary, and many more).➥ Spearhead digital transformation initiatives such as collecting and monitoring data transfer across applications.➥ Analyze data and recommend actionable insights to improve application implementation workflow.➥ Improve application utilization by coordinating, scheduling, and managing resources to provide comprehensive training to management, staff, super users, and end users.➥ Ensure streamlined activation by handling testing and validation for all new ancillary applications..

Mobile, Alabama, United States

Advanced client satisfaction, retention, and growth by designing strategies to streamline software implementation. Developed and integrated Best Practice Implementation Methodology. Facilitated application configuration, utilization, and tools training. Mentored Implementation Specialists. Authored reports and resolved critical issues.HIGHLIGHTS:➥ Delivered actionable insights to ensure products exceeded client expectations; tested product releases, recommended enhancements, streamlined workflow, and researched best practices, new products, and implementation strategies.➥ Designed, developed, and maintained training materials, process documentation, and implementation tools to successfully implement and launch software.➥ Recognized as subject matter expert in healthcare products, building strong client relationships, and advising clients on configuration, business strategy, workflow analysis, application utilization, and interrelationships of applications.➥ Owned change management during implementation; assessed client needs, capabilities, and opportunities for growth.➥ Expanded sales growth by serving as product expert and facilitating demonstrations during the sales process.

Mobile, Alabama, United States

Provided technical support for existing products and during new releases. Handled new product testing, reported software bugs, and served as expert in upcoming software changes.HIGHLIGHT:➥ Researched, analyzed, and implemented creative solutions to difficult technology issues.

Mobile, Alabama, United States

Oversaw planning, coordination, scheduling, training, and implementation for a suite of Centriq software. Analyzed clients’ business needs and created database reports. Performed new system capability training for end users. Handled integrated and parallel testing. Provided onsite go-live support. Originally served as contractor through Xerox, and quickly hired full-time in 2015.HIGHLIGHTS:➥ Enhanced the implementation process through industry best practices, workflow enhancements, and risk analysis.➥ Continually improved products by managing product feature requests, system interfaces, product investigations, and customer support requests while forging strong long-term relationships across all levels of the organization.➥ Executed data analysis and critical initiatives to enhance technology set up across labs, hospitals, and facilities.➥ Streamlined product growth and success by developing standardized templates supporting sales and implementation.➥ Reduced product issues by implementing integrated testing including test management, test interfaces, test script design, applications, volume testing, and unit testing.

Mobile, Alabama, United States

Provided technical support for laboratory information systems, radiology information systems, physical therapy and respiratory departments at Community and Rural hospitals nationwide. HIGHLIGHT:➥ Mentored and supervised staff to enhance the customer experience.

Mobile, Alabama, United States

Coordinated clinical software implementation from kick off to post install, directly supervising clinical implementation teams of 20 or more. HIGHLIGHTS:➥ Streamlined the software installation process by forging strong cross-functional relationships with hospital administration, department directors, managers and staff.➥ Partnered with leadership team to quickly resolve critical issues. ➥ Maintained installation documentation for each on site event beginning with kick off and concluding with post implementation. ➥ Led installation meetings with install teams and hospital teams to ensure smooth transition from previous software to new software.

Mobile, Alabama, United States

Developed and implemented strategies, tools, and training to enable clients to fully utilize software features in clinical applications and demonstrate software functionality to potential clients.HIGHLIGHTS:➥ Provided critical analysis, strategic planning, and developed documentation to provide facilities with the tools to utilize all aspects of clinical software applications.➥ Worked closely with beta sites to test and implement new releases. ➥ Consulted with clinical management staff to advise changes in workflow and assisted in introducing workflow changes to clinical department.➥ Provided software seminar training for laboratory management teams from new clients.

Mobile, Alabama, United States

Managed multiple hospital software installations at health care facilities across the United States.HIGHLIGHTS:➥ Trained new users on the capabilities of new software applications both in person and virtually.➥ Obtained, reviewed, and integrated clinical conversion data into respective applications.➥ Provided technical support for laboratory information system, computerized provider order entry, nursing order entry, dietary, radiology information system, physical therapy and respiratory applications. ➥ Served as the primary point person for application implementation of laboratory information system.