Business Development Operations Lead
CurrentPromoting IDEO’s ability to create positive impact by iterating and improving internal business development systems so that our teams can do their best work in a dynamic field. Key accomplishments include:* Co-designed and launched HubSpot's Sales Hub CRM into an existing ecosystem of multiple ERP programs; conducted live training for employees and wrote help center documentation for internal guidance on how to make effective use of the CRM* Synthesized large amounts of complex information to develop easy-to-use templates for new BD practitioners to create quality proposals that are in line with IDEO’s offerings and value proposition; created centralized resource for business development guidance, tools, and process checklists* Established a centralized new lead intake process to ensure that every lead was matched to the best possible custom BD team