Professional support for medium to small businesses in California.We support Microsoft, Apple, Linux, android, iOS products. Networking cabling and serve room setups. We are a one stop business provider for all your IT infrastructure needs.

• Global Polycom video conferencing architect.•Participated in M&A Project integrating Trident, Micronas, NXP, and Conexant into Trident Microsystems Inc.•Deployed global system imaging standards •Implemented SCCM server•Championed Windows 7 as a global standard•Managed resources for site move •Inventory management•Executive support•Configured, supported and troubleshot Windows 2000/XP/7 workstations•Supported and troubleshot Microsoft Office 2003/2007•Troubleshot and recovered workstations from virus and spyware infestation•Configured hardware and software per specifications•Data-wiped decommissioned systems.•Assisted users with use of various intranet based applications

•Helped improve first line closure call resolution from 13% to 68% by providing training and hands-on technical supervision.•North American Service desk administrator for HP Openview Servicedesk.•Worked closely with management on multiple migrations locally and on-site at satellite locations including domain migrations, OS upgrades, business applications, and in-company restructuring.•Hardware repair, software installation, data recovery, system imaging, remote access support.•Evaluate, and prioritize incoming phone and email requests for technical assistance in hardware, software, networking and VPN support.•Assisted with the following projects: mail migrations for Notes and Outlook, SAP deployments, security patching, M & A projects, internal restructuring, multiple domain migrations, Tivoli and SMS deployments, wireless site deployment, OS upgrades, hardware refreshes, testing and documentation.•Coordinated customer and equipment relocations.

Provided desktop supportTivoli SupportHP Openview Servicedesk AdministratorMergers and Acquisitions, Philips semiconductors, Philips Consumer electronics, Philips Consumer Communications, Philips Silicon Valley CenterCustomer training

•Instinet, LLC. Technical Lead for support team. Duties included: resource management, hardware repair/installation, software installations, and documentation.•GE at Pfizer IT liaison Duties included: Hardware repair, software installation, data recovery, system imaging, purchasing, documentation, and inventory management. •Bell Atlantic Migration support for 600 OS/2 users porting to NT4.0. Duties included: NT4.0 desktop support, imaging and Lotus Notes support and OS/2 server administration.•British Airways Project management for a nationwide roll out. Duties included: resource management/training, phone support, and Net Census Administration.•Viacom/MTV Networks Desktop and phone support. Duties included: hardware and software maintenance, beta testing, hardware upgrades, Novell administration, outlook administration, and documentation.•Citibank Desktop Support Duties included: desktop and phone support, hardware and software maintenance, imaging and documentation.

Worked on System refresh and image creation. Desktop troubleshooting Windows Support Light Networking

•Chase GIS OS/2 migration Duties included: Desktop and phone support, hardware and software maintenance, Novell administration.•GE Investments Desktop Support Duties included: desktop and phone support, hardware and software maintenance, imaging, documentation and training.