Michael Rioux Email & Phone Number

Rochester, Ny, Us

Rochester, New York, United States

Rochester, New York

• Led Production Quality for SATCOM products, ensuring adherence to organizational goals, customer requirements, and mission-critical needs through the application of quality tools, team leadership, and continuous improvement activities.• Led or played a key role in Zero Defect Plan (ZDP) projects, driving cost avoidance exceeding $2.5 million.• Engineered and sustained robust quality processes, resulting in a 51% decrease in factory DPPM and significantly improved yields.• Performed Root Cause Analysis on discrepancies related to process, material, product design, and field data.• Led cross-functional PFMEA teams to identify and mitigate potential risks in manufacturing processes.

Rochester, New York, United States

• Developed quality processes throughout the factory by leveraging established policies, plans, and procedures.• Led 5 continuous improvement projects, including a key initiative that improved worker safety, product quality, and generated sustained annual savings of $90k.• Formally recognized by senior leadership for my energetic leadership style and ability to inspire and motivate our team.• Selected to conduct User Acceptance Testing for the integration of SATCOM products' quality functions into L3Harris Tactical Communications' e-business suite.• Awarded for my pivotal involvement and oversight in ensuring DCMA compliance and on-time delivery of a substantial foreign military order exceeding $20m.

Rochester, New York, United States

• Managed an FAA & EASA 14 CFR Part 145 Quality Management System and effectively supported functional, business, and extensive organizational goals.• Demonstrated expertise in aligning quality processes with FAA, EASA, and customer requirements, exceeding federal compliance requirements under 14 CFR Part 145, and successfully steering the Quality Program through all FAA/EASA, and customer audits.• Effectively maintained and managed long-term relationships with industry leaders contributing to the sustained profitability of the organization.• Specialized in the review of engine leasing contracts, ensuring engine inspection and test data were within acceptable parameters.• Conceptualized & developed tailored applications to streamline administrative operations such as monitoring calibration status and outlining training requirements, resulting in an annual cost-avoidance of $60k.• Collaborated with aerospace engineers to develop and improve special inspection procedures, several of which have been incorporated into official manuals.

Rochester, Ny

• Envisioned and led the successful migration of an extensive CD-ROM-based training library by creating a web-based platform, providing seamless access and improved user experience.• Partnered with aircraft maintenance experts to create computer-based training systems for major clients, including United Airlines, JetBlue Airlines, Pratt & Whitney, and Sikorsky.• Created, launched, and managed an online store targeting aviation professionals and enthusiasts, generating additional revenue.• Instrumental in forging a strategic partnership with McGraw-Hill Companies, resulting in a 300% increase in sales over two years.

Avon, Connecticut, United States

• Seasonal job through high school and college.• Conducted slump tests on concrete mixes to ensure consistency and compliance with ACI specifications.• Performed pressure testing on concrete samples using a hydraulic press, verifying that each batch met designed compressive strength standards.• Verified and approved mold configuration and measurements against engineering drawings before pouring.

B.S., Business Administration, Management, Business Administration And Management, General

Computing And Information Technology