Merirobyn Thomas, Ms Email & Phone Number

Dallas, Texas, United States

Dallas/Fort Worth Area

Successfully and consistently collaborate with over 250 employees to execute on Fairmont’s mission of “Turning Moments into Memories” by offering professional, engaging and exceptional service.Effectively lead training for Service Promise, Service Culture and Brand Immersions.Conduct employee new hire orientation resulting in empowered, driven employees.Actively recruit with several colleges and universities throughout TX to seek out new talent that align with the culture and vision… Show more Successfully and consistently collaborate with over 250 employees to execute on Fairmont’s mission of “Turning Moments into Memories” by offering professional, engaging and exceptional service.Effectively lead training for Service Promise, Service Culture and Brand Immersions.Conduct employee new hire orientation resulting in empowered, driven employees.Actively recruit with several colleges and universities throughout TX to seek out new talent that align with the culture and vision for Fairmont Hotel.Collaborate with executives to predict workforce demands, create job postings and execute hiring.Oversee employment verifications and background checks for employee hiring.Coach/mentor management teams on formulating effective recruitment and retention strategies. Show less

Led daily operations for the in-house reservation team resulting in an “A” in occupancy forecast achievements monthly.Successfully managed the collaboration of communications throughout all organizations within the hotel. Supported Human Resource teams with foundational activities:Created, planned and executed all colleague off property eventsAdministered New Hire OrientationLed Service Promise and Service Concern with the Opportunity to Recover Effectively (S.C.O.R.E.)… Show more Led daily operations for the in-house reservation team resulting in an “A” in occupancy forecast achievements monthly.Successfully managed the collaboration of communications throughout all organizations within the hotel. Supported Human Resource teams with foundational activities:Created, planned and executed all colleague off property eventsAdministered New Hire OrientationLed Service Promise and Service Concern with the Opportunity to Recover Effectively (S.C.O.R.E.) trainings, empowering employees to become problem resolution ambassadors for guest interactions.Managed all hiring, retention, staff review & terminations for the Royal Service team.Monitored and audited monthly forecasts and budget processes.Successfully completed weekly staff payroll requests ensuring equal and well-balanced time off request.Served as a leader and advocate on Service Promise Committee, Safety Committee Team, Heart of House Committee & Executive member of Voice of the Guests committee resulting in JD Power scores in the top 10% YOY. Show less

Dallas, Texas

Works with HR and employees to complete the entire Guest Satisfaction Experience: “Turning Moments into Memories”. Consistently conducts staff performance reviews of all Front Office colleagues.Assist with bi-monthly employee appreciation breakfast for overnight teamMaintain files and records for all new hires within the front officeResponsibilities include: managing the daily functions of the front desk, preparing schedules and monitoring labor costs, as well as interviewing… Show more Works with HR and employees to complete the entire Guest Satisfaction Experience: “Turning Moments into Memories”. Consistently conducts staff performance reviews of all Front Office colleagues.Assist with bi-monthly employee appreciation breakfast for overnight teamMaintain files and records for all new hires within the front officeResponsibilities include: managing the daily functions of the front desk, preparing schedules and monitoring labor costs, as well as interviewing, training, and developing all new hires for the front office team.Helps to maintain the department checkbook and assist with the monthly budget by preparing all invoices. Show less

Dallas, Texas

Managed/led the daily activities of the front desk; assisted with the check-in and check-out.Created/reviewed reports regarding required employment documents by coordinating with employees.Experienced in maintaining training standards and leading new training for all Front Office employees.

Master Of Science (M.S.), Human Resources Training & Development

Bachelor Of Arts (B.A.), Hotel, Motel, And Restaurant Management