● Mitigate risk by managing and coaching on opportunities within pipeline and providing feedback to upstream departments on errors identified at closing. ● Communicate with vendors to ensure efficiency and accuracy is held to the Wells Fargo standard. ● Collaborate with both internal and external partners to implement change impacting the operation of the department. ● Conduct bi-weekly 1x1’s with team members to encourage and assist them to excel in their role. ● Participate in Urban Adventures to expand knowledge regarding the community’s needs. ● Create curriculum and schedule training sessions for new hires. ● Assign work and develop reports to communicate with other departments on the status of escalated files. ● Interim Manager for a team of 7 from January 2018 to May 2018. ● Provided cross functional support for multiple sites.

● Lead multiple team huddles creating agendas, meeting minutes, and team building exercises. ● Encouraged peers to strive for high production and quality through peer mentoring and coaching opportunities. ● Interacted with multiple departments and levels within the organization. ● Maintained high volume personal pipeline that requires daily follow up and ability to multi-task. ● Traveled out of state to train in a group to assist our team with the pipeline. ● Assisted with new hire training and managing operational performance through several special projects. ● Multi-tasked on a consistent basis in order to meet deadlines and adhere to business and regulatory policies

● Communicated daily goals, helped direct work on the floor, and made decisions impacting store operations. ● Created a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to team members on shift to ensure operational excellence and improve performance. ● Assisted with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed while providing feedback management on performance during shift. ● Anticipated customer and store needs by constantly evaluating environment and physical cues from customers. ● Acted with integrity, honesty, and knowledge that promoted the culture, values, and mission of Starbucks. ● Managed inventory and the handling of cash and expenses.

Learned Schwan's distribution process in every position.Worked in intern group to come up with a sustainable project.Continuing to assist in improving sales.

● Actively participated in a team environment that focused on achieving goals and meeting deadlines using effective communication techniques. ● Reviewed borrower signed modification documents to ensure accuracy in order to complete modification closing. ● Assisted with training of new temporary team members to become proficient in their Home Preservation role.

Assisted the Admissions Office in the recruitment of high quality students to Crown College by utilizing a genuine, personalized approach to admissions.Represented the Crown College student body.Became knowledgeable in the areas of new and prospective student concerns. Oriented prospective students and their parents to the physical layout of Crown College.Hosted students over night upon request.

Oversaw IT Team and helped build communication between the workers. Joined projects and assist in providing direction and timeline deadlines.

Applied airbrush tattoos for approximately 200 customers.Gained experience in employee relationsImproved number of sales each month, receiving a reward for top sales in the month of May.Kept a clean workspace.Worked in a fast pace environment.Made sales with diverse customers.

Responsible for processing books in a timely and efficient manner. Communicated with coworkers when working on projects together.Worked with coworkers to create new ways to process books better for the customer.

Worked as a team to provide customers with friendly service.Communicated with customers about new sales.Assisted customers with full process of shopping experience; floor, fitting room, and cash register.