Merissa Ganea work email
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Merissa Ganea personal email
Strengths in project management, Agile Methodology, data analysis, problem resolution, process behavior analysis, continual improvement, root cause analysis, quality management, defect prevention, team management/ leadership and customer service. ITIL certified.Skilled in Microsoft Office Suites, Service Now, Jira, Trello, MS Project, Lotus Notes, Zoom, Teams, Webex and Outlook.
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It Project ManagerLcsGrimes, Ia, Us -
It Project ManagerLcs Mar 2021 - PresentDes Moines, Iowa, Us -
Absence Management Team LeadSedgwick Oct 2020 - Mar 2021Us* Manage a coding team of 15 colleagues* Ensure accurate and timely absence coding for all accounts in various time tracking systems to meet SLAs and payroll deadlines* Coordinate internal team absences/ scheduling to ensure account coverage* Resolve escalations and audit coding compliance for each account* Conduct monthly one on ones and yearly performance reviews* Ensure colleague engagement and expectations are met through individual, account and team meetings* Cascade and filter account information and changes as they pertain to coding leaves and state/ federal leave policies* Ensure SOPs and team documentation remain up-to-date -
Project ManagerIbm Apr 2019 - Oct 2020Armonk, New York, Ny, Us*IT project manager with a focus in security and virtual desktop infrastructure migrations*Manage projects from initiation to project closure *Conduct regular status meetings with all stakeholders *Track project budget and resources*Provide vision and direction to project team*Increase team efficiency*Control scope and monitor scope creep*Follow change control process*Coordinate team for on time completion of project, within budget and with maximum client value -
Delivery AnalystIbm Mar 2013 - Apr 2019Armonk, New York, Ny, Us* Work with Mainframe, MVS, Middleware, Unix, Intel, Citrix, SAN, Backup and Recovery, and Identity and Access Management to promote pool efficiency, Get to Green and Lean initiatives. * Create Global Delivery Framework metrics to help target pool pain areas and implement lasting solutions resulting in financial and FTE savings * Conduct data analysis to target trends and measure KPIs.* Train new hires on GTS and AgileAutomate processes for standardization and reduction of human error*Manage Projects resulting from data analysis and client requestsAssist pools and other Delivery Analysts with exception investigation, defect prevention, root cause and 5 WHY analysis
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Supply Chain Integration CoordinatorJohn Deere Construction & Forestry Company Sep 2010 - Mar 2013Moline, Il, Us*Contracted by John Deere to oversee JD-QPS metrics and audit for Dubuque and Davenport locations*Tracked program progress and trends to ensure goals were achieved by appropriate milestones*Created roadmaps for John Deere suppliers and ensured >95% of supplier integration activities were completed on time*Attended cross functional meetings to ensure effortless product delivery and supplier integration*Worked with Program Managers to ensure on time delivery -
Process Administrator/ Site LeadFocus Services Jun 2006 - Sep 2010Roy, Ut, Us* Managed the business to business department* Managed agent efficiencies and monitored calls to target best practices resulting in >$60 RPC* Increased call quality from an average of 12% to an average of 80%* Dispatched incoming calls between four call centers to ensure < 3% call abandon rate* Set a record for 100% Customer Transaction Surveys four months in a row* Recruited, interviewed and hired for CSR, TSR positions* Trained new hires on call flow and the fundamentals of telesales* Managed a team consisting of three team leads and 45 TSRs* Wrote outbound sales scripts -
Quality AssuranceAccess Direct Apr 2004 - Jun 2006Us* Facilitated quality assurance sessions with clients* Trained new hires on quality expectations and call flow * Monitored inbound and outbound calls to ensure proper call flow and customer satisfaction* Calibrated management on monitor form guidelines and scoring to ensure 100% compliance*Top ten sales representative -
Hostess/ Kitchen AidColony Inn Mar 1997 - Apr 2004* Greet, seat and and serve customers* Ensure customer satisfaction* Maintain restaurant's image* Oversee register and credit card transactions
Merissa Ganea Skills
Merissa Ganea Education Details
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University Of DubuqueCriminal Justice And Corrections -
Kirkwood Community CollegeLiberal Arts And Sciences/Liberal Studies
Frequently Asked Questions about Merissa Ganea
What company does Merissa Ganea work for?
Merissa Ganea works for Lcs
What is Merissa Ganea's role at the current company?
Merissa Ganea's current role is IT Project Manager.
What is Merissa Ganea's email address?
Merissa Ganea's email address is me****@****ibm.com
What schools did Merissa Ganea attend?
Merissa Ganea attended University Of Dubuque, Kirkwood Community College.
What skills is Merissa Ganea known for?
Merissa Ganea has skills like Data Analysis, Quality Assurance, Project Coordination, Itil Certified, Employee Training, Interviewing, Recruiting, Team Leadership, Leadership, Business Process Improvement, Process Management, Quality Auditing.
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