Assistant Operations Manager
CurrentReply all agents inquires on time with high professionalism, well presented offers, full needed information and most competitive rates to materialize maximum business.Receive the confirmed bookings with all required information from the agents and open files on R internal system.Ensure that all work executed in a correct and timely manner in alignment with services booked as per each file’s requirements.Arranging for meet& assist, accommodation, transportation, restaurants, guiding… Show more Reply all agents inquires on time with high professionalism, well presented offers, full needed information and most competitive rates to materialize maximum business.Receive the confirmed bookings with all required information from the agents and open files on R internal system.Ensure that all work executed in a correct and timely manner in alignment with services booked as per each file’s requirements.Arranging for meet& assist, accommodation, transportation, restaurants, guiding and other related services, according to client itinerary.Facilitating for smooth and easy execution of services from arrival till departure.Send confirmation of the services to the agents on time with full information, presentable and professional way.Re-negotiate with all suppliers to reduce the rates and achieve maximum benefits for the file.Adhere to all agents’ requirements to give them maximum satisfaction and create agent loyalty to Rida Int. brand.Follow-up cash / advances supplier’s payment in coordination with the account to eliminate any issues, which can affect the service.Coordinate with other departments, transportation and ground operation to make sure all services done accordingly to client’s itinerary with accuracy and quality.Monitoring operation team daily activities with agents for assuring of fast, professional and efficiency.Monitoring operation team daily correspondence with suppliers and solve all issues.Monitoring all confirmed files on Internal system and fiscally check all files before arrival for complete correspondence and confirmation.Checking all files after departure for feedback to ensure all services provided in high standard.Handle unforeseen problems, complaints and determine eligibility for money returns. Show less
