• Collected business requirements from external clients such as CVS, Elevance, Humana, and Molina to write Business Requirement Documentation for Data Team. • Ran Daily SCRUM meetings to lead data team of 20 Developers consisting of: ETL, SSRS, SSIS, .NET, DBA, QA, Production Support and UX Developers • Utilized Azure Devops and Jira to create Epics, User Stories, Tasks, Features and Bugs as well as Burndown Charts for efficiency • Analyzed Data to present business reports to C-Suite Executives • Partnered with cross functional teams such as FinTech Team, Marketing Team and Client Services for Data Integration. • Utilized SQL, PowerBI, Microsoft Visio and Lucid Chart to construct process maps and automate workflows. • Produced supporting documentation and reporting to Finance team to synchronize invoicing, billing and PNL.

As a Business Analyst with a focus on eCommerce and shipping, I optimized processes and software to enhance efficiency as part of the Process and Analysis Team. I anticipated eCommerce needs, implemented solutions for order fulfillment, and prioritized projects for timely delivery. With a keen eye for detail and strong communication skills, I facilitated seamless operations between eCommerce platforms and logistics partners, ensuring customer satisfaction and driving business growth.

Being different is in your D.N.A so, Do Not Apologize!

• Collected Financial and Operational Business Requirements• Overhauled employee handbooks and manuals to bolster risk management practices. Once implemented, estimated quarterly revenue rebounded by $156,000.• Developed statistical dashboard to automate reporting processes and improve financial analysis for Executive Review.• Monitored SLA metrics to optimize performance and maintain quality standards.• Provided comprehensive budget variance analysis to CEO and Finance team to facilitate informed decision-making.• Led inventory management analytics to minimize wasteful spending and enhance operational efficiency.

• Managed accounting, budgeting, operations, and financial reporting activities, improving resource allocation and ensuring financial sustainability.• Implemented electronic record management systems, enhancing data analysis capabilities, and easing informed decision-making processes.• Conducted Market Research to decide the feasibility of opening satellite locations. • Conducted evaluations of supplier quotes, to ensure cost effectiveness in buying decisions.• Created Mixed Media Marketing Campaigns and Materials such as Business Cards, Flyers, Website Design, Official Logo, automated postings on social media platforms while supporting dashboard oversight. • Demonstrated leadership by ensuring compliance with OSHA and HIPAA regulations, safeguarding PHI, and supporting secure environments for all patients and providers. • Manually generated 837 Superbills as an alternative for patient payments and reimbursement.• Implemented Avality EDI Warehouse to ensure Medicare claims were sent accurately and timely, while balancing the PNL from CMS

• Coordinated physical exams for city departments such as the Police Department, Fire Department, and the Mayor’s Office, ensuring regulatory compliance for pension plans. • Generated reports to track clinic performance and drive operational excellence.• Strategic scheduling across ten provider schedules to optimize time and resource allocation.• Managed inventory and procurement processes to support clinic operations efficiently.• Developed office policies to enhance workflow efficiency and ensure regulatory compliance.• Led Weekly Health Presentations to explain benefits for employees supporting City Hall Operations.• Facilitated EDI transmission for seamless healthcare enrollment processing (834, 837 and Super Bills

• Efficiently using Salesforce to organize and prioritize information• Closing a warm call sale within an average of 7-13 minutes estimated additional revenue per sale: $4,000• Within 60 days accomplished a solid closing rate of 73% - 85%• Following up on warm and cool leads• Train within center with math experts

As a Marketing Coordinator at Victory Tailgate in Orlando, I played a vital role in developing and executing marketing programs to promote the company's brand. This included performing lead generation, creating advertisements, and managing direct mail campaigns.I also worked on enhancing agency and partner relationships and assisted with the production of marketing materials and literature. Additionally, I coordinated the production of various marketing communications and provided support for marketing events and exhibitions.My responsibilities extended to collating information for promotional literature, writing articles and promotional material, and preparing engaging written copy for the website. I was also responsible for uploading marketing material to online platforms and social media sites, and updating and maintaining the marketing department's documentation and databases.

• Transcribe technical jargon from professional engineers to layman's terms for the marketing department• Data collection• Technical writing• Creation of new company templates • Creation new marketing materials such as calendars and website materials• Routine administrative tasks

• Review future employee resumes• Weekly schedule preparation for CEO• Manage and train new employees• Create and assist in organization of training seminars and to train future employees. • To provide quality and efficient customer service • Database entry