Merle Poortinga Email & Phone Number

The Hague, South Holland, Netherlands

The Business Process Consultants play a key role in developing FMO’s capability to deliver effective and efficient end-to-end processes that support strategic priorities, helps the business add value and meet the needs of customers and users. The Business Process Management (BPM) team works collaboratively across all departments and functions of FMO to improve the management and the process execution of core, steering and support processes, including the introduction of continuous process improvements to enhance efficiencies and assist FMO in meeting its strategic goals. In this role I have a leading role in the execution of integral and complex changes related to process and organizational improvements. Moving teams and the organization forward and let employees thrive in their ability to continuously improve their processes and workstreams.

Utrecht, Netherlands

Lead / Theme Business Analyst in the Credit Hierarchy and Risk Classification area of the Risk, Finance and Compliance Domain of the Rabobank.I lead a 7 other business analysists and 3 squads of developers in building a new Risk Credit Hierarchy application in Azure (Cloud Environment).My role entails translation of policies into business requirements, functional specifications and technical requirements, coordinating different activities such as the Cloud Onboarding Process and ensuring the alignment between the different squads and coaching colleagues, project management and implementing the Scrum methodology in my area. My focus at the moment is the on-boarding of the global Wholesale & Rural organisation onto the application.

Amsterdam Area, Netherlands

As Sr Process Designer I developed and implemented a uniform methodology for process design (including governance) for the organisation. Besides I analysed and captured the main loan acceptance processes in order to bring the company's processes in line with external regulations. Besides I advised management in the transition organisation is currently making. E.g. I created the target operating model for the transition to a shared mid office and a new hub and I created and implemented management processes such as a change acceptance process; including a definition of done for the acceptance of changes in policies, marketing campaigns and systems.

Amsterdam Area, Netherlands

Design and implement ATB's banking processes, systems, business operating model and business solutions and execute the associated change projects.

Amsterdam / Global

Lead Business Process Designer for the main global banking platform of the international network of RBS; working in different roles within the Global Banking Unit of RBS with regular international assignments:* Lead Process Designer / Project Lead responsible for the (re-)design and deployment of new business models and business processes for all areas of the bank such as Operations, Client Services, Finance and Treasury. In scope are Europe, the Middle East, US, Canada and Asia. Played a lead role in the successful replacement of the main banking platform in Switzerland, Luxemburg and other branches of the international network. * Project Manager within both Prince 2 and Agile/Scrum based projects, responsible from startup to delivery of business improvement and regulatory change projects. Examples are the Euro Conversion projects which resulted in the timely preparation of the global network for the handling of Euro payments for Lithuania (2014/2015) and Latvia (2013/2014).* Change Manager responsible for advising senior executives on changing Business Operating Models and the development and roll-out of training plans to support staff in change projects.* Senior Business Analyst role includes problem analysis, solution design and implementation, and, in case of system changes, the development of user acceptance tests.

Amsterdam Area, Netherlands

Project Lead design & implementation of the service provisioning processes as part of the ABN AMRO to RBS transition program. Responsibilities in the area of change management, training, user acceptance testing and service level agreements.

Amsterdam / Bangalore / Moscow / Bucharest

* Designed the business processes and operating model linked to the new to be implemented international banking platform Finacle (3 months posting in Bangalore and Mumbai, India).* Business Project Lead for the implementation of the new banking platform in Moscow and Bucharest; e.g. responsible for the delivery of the Change Analysis.

Amsterdam / London

Advised Bankers and Dealing Room on compliance issues such as maintaining Chinese Walls and preventing insider dealing.

Amsterdam Area, Netherlands

* Developed and implemented client processes for the Dutch Retail, Private Banking and Corporate Clients Organization; taking into account the financial and commercial goals of the BU NL, but also the internal and external legal and regulatory obligations. (Using Aris for process mapping.)* “Chain Coach Credits Retail” Advisor to the senior management on process related issues and on the impact of strategic and commercial decisions on the credit fund processes.

Amsterdam Area, Netherlands

Developed and implemented project management processes and procedures for the Marketing Department of the Business Unit Netherlands.

Amsterdam Area, Netherlands

The Pan European eBanking & eBrokerage Programme (PEBB) was one of the first initiatives in The Netherlands for building an internet banking platform, including brokerage services.* Responsible for planning, progress control, reporting and risk management.

Amsterdam Area, Netherlands

The traineeship included training for Account Manager in the NL branches for both Commercial and Private Banking and an internship as Marketer in the Marketing Department.

Amsterdam Area, Netherlands

* Transferred the Rotterdam Dealing Room Back Office to Amsterdam. * Participated in the development of a costing method for the calculation of the back office ticket price.

The Hague Area, Netherlands

Advisor on document legalization issues to the general public. For example on how to legalize foreign birth and marriage certificates.

Amstelveen

Part-time weekend job in the kitchens of the hospital. Tasks included preparing bread meals and dietary administration.

Certificate E-Learning Programme Understanding The Loan Market, Banking, Corporate, Finance, And Securities Law

Lma E-Learning Programme Understanding The Loan Market

Drs (Master), Recent History (Moderne Geschiedenis)

Activities and Societies: Member of the student organization Merlijn and from 1994 till 1995 member of the Committee On Educational Policy.

Drs. (Master), East European Studies

Activities and Societies: * September 1992 - March 1993 Practical Work for the "In Sight" Foundation. I assisted in the award-winning.

Course Russian Language For International Students, Eastern European Studies

Activities and Societies: Travel to other Sovjet States such as Uzbekistan and Ukraine.3 month course in Russia as part of my studies East.