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Merlin Antony Email & Phone Number
Customer Activation and Technical Support Specialist
at
Lumen Technologies
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Activation and Technical Support Specialist
Location
Bengaluru, Karnataka, India
Company size
Who is Merlin Antony? Overview
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Quick answer
Merlin Antony is listed as Customer Activation and Technical Support Specialist at Lumen Technologies, a company with 52037 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Merlin Antony.
Merlin Antony previously worked as Customer Activation & Technical Support Specialist at Lumen Technologies and IT Support Specialist at Lumen Technologies. Merlin Antony holds Master Of Business Administration - Mba, Marketing And Hr from Acharya Institutes.
Company email context
Email format at Lumen Technologies
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Lumen Technologies
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Profile bio
About Merlin Antony
An MBA graduate with marketing and HR concentration. Skilled Customer Success Analyst with a strong academic background in customer relationship management, business research, and organizational behavior. Expert in strategies for business process improvement and process analysis make me a valuable asset for any organization seeking to optimize their operations. My experience has provided me with in-depth knowledge and abilities to analyze the processes that shape organizational control and management.Discover my exceptional organizational and communication skills through my academic coursework and volunteer experience. I have fostered productive relationships with merchants to ensure customer satisfaction and retention. By leveraging empathy and active listening, I am able to understand and meet customers' needs and goals. As a team leader, I delegate tasks and provide feedback to optimize group performance. I am committed to ongoing learning and professional development to continually enhance my skillset. With a proven ability to work effectively both independently and collaboratively within a team setting, I conduct account validation of Merchant's Bank accounts and email addresses. My proficiency in cold calling techniques helps me generate leads and drive sales. I have the expertise in resolving customer escalations through excellent written and verbal communication skills.Created and implemented inventive solutions for complex issues utilizing my esteemed expertise. Effectively resolved customer escalations and complaints through exceptional phone and email communication skills. Worked alongside the product team to identify and fix any glitches or defects in the product. Utilized sharp critical thinking abilities to analyze complex problems, weigh alternatives, and make intelligent decisions.Convert leads to customers with effective lead generation techniques and successful cold calling. Thorough needs assessments identify unique pain points to address and foster positive relationships for long-term partnerships.
Current workplace
Merlin Antony's current company
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Lumen Technologies
11 roles
Merlin Antony work experience
A career timeline built from the work history available for this profile.
Customer Activation & Technical Support Specialist
Current
Jun 2024 - Present
It Support Specialist
Current
Dec 2023 - Present
Analyst
Aug 2021 - Nov 2023
Junior Analyst
Aug 2021 - Sep 2023
Business Operations Analyst
- Demonstrated exceptional organizational and communication skills through academic coursework and volunteer experience.
- Fostered productive relationships with merchants to ensure customer satisfaction and retention.
- Leveraged empathy and active listening to understand and meet customers' needs and goals.
- Successfully acted as a team leader, delegating tasks and providing feedback to optimize group performance.
- Committed to ongoing learning and professional development to continually enhance skillset.
- Proven ability to work effectively both independently and collaboratively within a team setting.
Aug 2021 - Sep 2023
Customer Support Executive
- Exhibited expertise in devising and executing innovative solutions to intricate problems.
- Managed escalations and dissatisfied customers via email and phone with high proficiency.
- Collaborated with the product team to troubleshoot and resolve product defects.
- Employed astute critical thinking skills to break down complex problems, assess options, and make informed decisions.
Mar 2021 - Aug 2021
Customer Relationship Manager
- Possess proven proficiency in converting raw leads into potential customers by leveraging effective lead generation techniques.
- Leveraged successful cold calling techniques to initiate and foster relationships with prospective customers.
- Conducted thorough needs assessments to identify and address customers' unique pain points and requirements.
- Maintained and nurtured positive relationships with potential customers to foster long-term business partnerships.
Dec 2020 - Mar 2021
Business Development Executive
- Demonstrated proven expertise in lead generation and customer relationship management at Sling Loft
Oct 2020 - Dec 2020
Business Research Intern
- Conducted a comprehensive marketing research analysis on distribution channels at William Goodacre and Son's India Private Limited.
Jan 2020 - Feb 2020
Human Resources Intern
- Managed an extensive research study on customer success programs, wealth management, human resource management, and workflow models at CBC Ford.
Aug 2019 - Sep 2019
Team & coworkers
Colleagues at Lumen Technologies
Other employees you can reach at lumen.com. View company contacts for 52037 employees →
JB
Jamie Birks
Colleague at Lumen Technologies
Tulsa, Oklahoma, United States, United States
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JH
Ja’Hkeera Hyland
Colleague at Lumen Technologies
Los Angeles, California, United States, United States
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RR
Robie Robillard
Colleague at Lumen Technologies
United States, United States
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KS
Kristee Schlaud
Colleague at Lumen Technologies
Washington DC-Baltimore Area, United States
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VD
Valerie Delung
Colleague at Lumen Technologies
United States, United States
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RK
Raju Kumar Sharma
Colleague at Lumen Technologies
Delhi, India, India
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MM
Matthew Matias
Colleague at Lumen Technologies
San Francisco, California, United States, United States
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RM
Richard Morrison
Colleague at Lumen Technologies
Greater Monroe Area, United States
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AT
Amanda Trammel
Colleague at Lumen Technologies
West Des Moines, Iowa, United States, United States
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RS
Rajat Sharma
Colleague at Lumen Technologies
Noida, Uttar Pradesh, India, India
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Jamie Birks
Colleague at Lumen Technologies
Tulsa, Oklahoma, United States, United States
View →
JH
Ja’Hkeera Hyland
Colleague at Lumen Technologies
Los Angeles, California, United States, United States
View →
RR
Robie Robillard
Colleague at Lumen Technologies
United States, United States
View →
KS
Kristee Schlaud
Colleague at Lumen Technologies
Washington DC-Baltimore Area, United States
View →
VD
Valerie Delung
Colleague at Lumen Technologies
United States, United States
View →
RK
Raju Kumar Sharma
Colleague at Lumen Technologies
Delhi, India, India
View →
MM
Matthew Matias
Colleague at Lumen Technologies
San Francisco, California, United States, United States
View →
RM
Richard Morrison
Colleague at Lumen Technologies
Greater Monroe Area, United States
View →
AT
Amanda Trammel
Colleague at Lumen Technologies
West Des Moines, Iowa, United States, United States
View →
RS
Rajat Sharma
Colleague at Lumen Technologies
Noida, Uttar Pradesh, India, India
View →
4 education records
Merlin Antony education
Master Of Business Administration - Mba, Marketing And Hr
Master Of Business Administration - Mba, Marketing And Hr
Bachelor Of Arts - Ba, English Language And Literature/Letters
Master Of Business Administration - Mba, Marketing And Hr
FAQ
Frequently asked questions about Merlin Antony
Quick answers generated from the profile data available on this page.
What company does Merlin Antony work for?
Merlin Antony works for Lumen Technologies.
What is Merlin Antony's role at Lumen Technologies?
Merlin Antony is listed as Customer Activation and Technical Support Specialist at Lumen Technologies.
Where is Merlin Antony based?
Merlin Antony is based in Bengaluru, Karnataka, India while working with Lumen Technologies.
What companies has Merlin Antony worked for?
Merlin Antony has worked for Lumen Technologies, Razorpay, Cuemath, Mastree, and Slingloft.
Who are Merlin Antony's colleagues at Lumen Technologies?
Merlin Antony's colleagues at Lumen Technologies include Jamie Birks, Ja’Hkeera Hyland, Robie Robillard, Kristee Schlaud, and Valerie Delung.
How can I contact Merlin Antony?
You can use AeroLeads to view verified contact signals for Merlin Antony at Lumen Technologies, including work email, phone, and LinkedIn data when available.
What schools did Merlin Antony attend?
Merlin Antony holds Master Of Business Administration - Mba, Marketing And Hr from Acharya Institutes.
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